Thomson Reuters Legal incident

New CoCounsel Unavailable is displaying a message, "The agent is currently unavailable. Please try again later."

Resolved after 1 hour 10 minutes, affecting CoCounsel Core - US, on September 3, 2026.

monitoring Sep 03, 2026, 10:15 PM UTC

We are continuing to monitor for any further issues.

Affected components

CoCounsel Core - US

investigating Sep 03, 2026, 09:11 PM UTC

We are currently investigating this issue.
investigating Sep 03, 2026, 09:11 PM UTC

We are continuing to investigate this issue.
investigating Sep 03, 2026, 09:27 PM UTC

CoCounsel Legal, the classic version, is working. You can switch to the Classic version and use its skills
investigating Sep 03, 2026, 10:01 PM UTC

We are continuing to investigate this issue. CoCounsel Legal, the classic version, is working. You can switch to the Classic version and use its skills for the time being.
investigating Sep 03, 2026, 10:03 PM UTC

We are continuing to investigate this issue; however, the agent started to respond again, but is having latency
monitoring Sep 03, 2026, 10:14 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Sep 03, 2026, 10:15 PM UTC

We are continuing to monitor for any further issues.
resolved Sep 03, 2026, 10:22 PM UTC

This incident has been resolved.

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