Thomson Reuters Legal incident

HighQ instances down or inaccessible

Resolved after 1 hour 51 minutes, affecting APAC HighQ (Collaborate) and CAN HighQ (Collaborate) and 1 more, on October 22, 2026.

investigating Oct 22, 2026, 07:58 AM UTC

We are continuing to investigate this issue.

Started: Oct 22, 2026, 07:45 AM UTC
Resolved: Oct 22, 2026, 09:37 AM UTC
Duration: 1h 51m
Detected by Pingoru: Oct 22, 2026, 07:45 AM UTC

Affected components

APAC HighQ (Collaborate)CAN HighQ (Collaborate)EMEA HighQ (Collaborate)OFFSHORE HighQ (Collaborate)UAE HighQ (Collaborate)USA HighQ (Collaborate)USA Gov HighQ (Collaborate)

Update timeline

investigating Oct 22, 2026, 07:45 AM UTC

We experienced an infrastructure disruption which resulted in unavailable instances for some US/APAC/EMEA and UAE HighQ instances and login issues.
investigating Oct 22, 2026, 07:58 AM UTC

We are continuing to investigate this issue.
resolved Oct 22, 2026, 09:37 AM UTC

The issue is mitigated at 3:38 CT.

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