Thomson Reuters Legal incident

This is an example incident

Notice Resolved View vendor source →

Thomson Reuters Legal experienced a notice incident on July 16, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2025, 09:03 PM UTC
Resolved
Jul 15, 2025, 09:19 PM UTC
Duration
—
Detected by Pingoru
Jul 16, 2025, 09:03 PM UTC

Update timeline

  1. investigating Jul 16, 2025, 09:03 PM UTC

    When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

  2. identified Jul 16, 2025, 09:03 PM UTC

    As you continue to work through the incident, update your customers frequently.

  3. monitoring Jul 16, 2025, 09:03 PM UTC

    Let your users know once a fix is in place, and keep communication clear and precise.

  4. resolved Jul 16, 2025, 09:03 PM UTC

    Empathize with those affected and let them know everything is operating as normal.