Thomson Reuters Legal Outage History
Thomson Reuters Legal is up right nowPingoru has recorded 109 incidents for Thomson Reuters Legal: 108 in the last 12 months and 31 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 29 of 720 (4%) |
| May 2026 | 14 | 59 of 744 (8%) |
| June 2026 | 11 | 370 of 720 (51%) |
| July 2026 | 9 | 65 of 744 (9%) |
| August 2026 | 8 | 43 of 744 (6%) |
| September 2026 | 12 | 16 of 720 (2%) |
| October 2026 | 9 | 20 of 593 (3%) |
Incidents, newest first
Critical October 22, 2026 HighQ US Outage 4h 47m USA HighQ (Collaborate)
Started Oct 22, 2026, 01:26 PM UTC· resolved Oct 22, 2026, 06:13 PM UTC
- investigating Oct 22, 2026, 01:26 PM UTC
Users are receiving a "You do not have access to this site" error message when authenticating through CIAM. We are investigating the issue.
- identified Oct 22, 2026, 02:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 22, 2026, 03:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 22, 2026, 06:13 PM UTC
This incident has been resolved.
Critical October 22, 2026 HighQ instances down or inaccessible 1h 51m APAC HighQ (Collaborate), CAN HighQ (Collaborate), EMEA HighQ (Collaborate), OFFSHORE HighQ (Collaborate) and 3 more
Started Oct 22, 2026, 07:45 AM UTC· resolved Oct 22, 2026, 09:37 AM UTC
- investigating Oct 22, 2026, 07:45 AM UTC
We experienced an infrastructure disruption which resulted in unavailable instances for some US/APAC/EMEA and UAE HighQ instances and login issues.
- investigating Oct 22, 2026, 07:58 AM UTC
We are continuing to investigate this issue.
- resolved Oct 22, 2026, 09:37 AM UTC
The issue is mitigated at 3:38 CT.
Notice October 20, 2026 Workspace and File Issues Affecting the new CoCounsel experience in the US 1h 8m CoCounsel Core - US
Started Oct 20, 2026, 08:17 PM UTC· resolved Oct 20, 2026, 09:25 PM UTC
- investigating Oct 20, 2026, 08:17 PM UTC
We are currently experiencing an issue with our CoCounsel service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- investigating Oct 20, 2026, 08:48 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2026, 08:48 PM UTC
Login access is available. We are continuing to investigate issues affecting workspaces and files in the new CoCounsel experience in the US.
- investigating Oct 20, 2026, 08:52 PM UTC
We are continuing to investigate this issue.
- resolved Oct 20, 2026, 09:25 PM UTC
This incident has been resolved.
Notice October 20, 2026 CoCounsel now UK and EU Chats and uploads are failing 4h 30m CoCounsel Core - EU, CoCounsel Core - UK
Started Oct 20, 2026, 07:47 AM UTC· resolved Oct 20, 2026, 12:17 PM UTC
- investigating Oct 20, 2026, 07:47 AM UTC
Cocounsel now UK and EU Chats and uploads are failing We are working on troubleshooting the issue on a TRT call
- investigating Oct 20, 2026, 10:39 AM UTC
Issues are due to an ongoing issue in Google's europe-west2 region: https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj
- resolved Oct 20, 2026, 12:17 PM UTC
This incident has been resolved.
Notice October 14, 2026 CoCounsel Core EU – File Upload, Download, and Database Creation Unavailable 1h 17m CoCounsel Core - EU
Started Oct 14, 2026, 09:57 PM UTC· resolved Oct 14, 2026, 11:14 PM UTC
- investigating Oct 14, 2026, 09:57 PM UTC
We are currently investigating this issue.
- resolved Oct 14, 2026, 11:14 PM UTC
This incident has been resolved.
Notice October 8, 2026 CoCounsel and CoCounsel New Experience Latency and Errors 1h 23m CoCounsel Core - US, CoCounsel Core - UK, CoCounsel Core - CAN
Started Oct 08, 2026, 02:49 PM UTC· resolved Oct 08, 2026, 04:12 PM UTC
- investigating Oct 08, 2026, 02:49 PM UTC
We are currently investigating this issue.
- investigating Oct 08, 2026, 02:53 PM UTC
We are continuing to investigate this issue.
- investigating Oct 08, 2026, 03:06 PM UTC
We are continuing to investigate this issue.
- investigating Oct 08, 2026, 03:20 PM UTC
We are continuing to investigate this issue.
- resolved Oct 08, 2026, 04:12 PM UTC
This incident has been resolved.
Major October 8, 2026 Westlaw US and UK - Deep Research latency and errors 2h 5m Westlaw US, Westlaw UK
Started Oct 08, 2026, 02:08 PM UTC· resolved Oct 08, 2026, 04:13 PM UTC
- investigating Oct 08, 2026, 02:08 PM UTC
We are currently investigating an issue with Deep Research Westlaw US and UK that is resulting in prompts timing out and not returning results. Teams are engaged and actively troubleshooting the issue.
- monitoring Oct 08, 2026, 04:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2026, 04:13 PM UTC
This incident has been resolved.
Minor October 6, 2026 Westlaw US - Deep Research and AI Assisted Research latency and errors 2h 44m Westlaw US
Started Oct 06, 2026, 03:39 PM UTC· resolved Oct 06, 2026, 06:23 PM UTC
- investigating Oct 06, 2026, 03:39 PM UTC
We are currently investigating an issue with Deep Research and AI Assisted Research in Westlaw US that is resulting in prompts timing out and not returning results. Teams are engaged and actively troubleshooting the issue.
- identified Oct 06, 2026, 04:17 PM UTC
We have identified the issue and have applied a fix for Deep Research, and Deep Research prompts are now functioning as expected. We are continuing to work on resolving issues with AI Assisted Research in Westlaw US
- monitoring Oct 06, 2026, 04:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 06, 2026, 06:23 PM UTC
This incident has been resolved.
Minor October 6, 2026 Investigating issue affecting UAE (ZAE1) region 2h 2m UAE HighQ (Collaborate)
Started Oct 06, 2026, 01:08 PM UTC· resolved Oct 06, 2026, 03:10 PM UTC
- investigating Oct 06, 2026, 01:08 PM UTC
We are investigating an issue affecting the UAE North (ZAE1) region that began at approximately 11:55 UTC. Some functionality may be affected or delayed for customers hosted in this region.
- resolved Oct 06, 2026, 03:10 PM UTC
The issue affecting the UAE North (ZAE1) region has been resolved. Between approximately 11:55 UTC and 14:50 UTC, some HighQ functionality may have been affected for customers hosted in this region, including workflow and other features that rely on connected services, and you may also have experienced slower than usual response times. This was caused by a regional network connectivity issue. Connectivity has been restored and services are operating normally. We are continuing to investigate the underlying cause with our infrastructure teams. We apologise for any inconvenience.
Notice September 29, 2026 CoCounsel New Experience Degraded Performance 45m CoCounsel Core - US
Started Sep 29, 2026, 04:39 PM UTC· resolved Sep 29, 2026, 05:24 PM UTC
- investigating Sep 29, 2026, 04:39 PM UTC
We are currently investigating this issue.
- monitoring Sep 29, 2026, 04:59 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 29, 2026, 05:17 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 29, 2026, 05:24 PM UTC
This incident has been resolved.
Major September 23, 2026 HighQ US Modernized ISheets Failures 1h 41m USA HighQ (Collaborate)
Started Sep 23, 2026, 01:45 PM UTC· resolved Sep 23, 2026, 03:27 PM UTC
- investigating Sep 23, 2026, 01:45 PM UTC
We are investigating an issue affecting iSheets viewing and searching in the HighQ US region
- identified Sep 23, 2026, 02:19 PM UTC
We have identified an issue with the iSheets search and indexing service and are deploying a fix.
- monitoring Sep 23, 2026, 02:33 PM UTC
The search and indexing service fix has been implemented. Initial tests are passing, and we are monitoring further results.
- resolved Sep 23, 2026, 03:27 PM UTC
This incident has been resolved.
Minor September 16, 2026 One Pass Services down 9m CoCounsel Core - US, Westlaw US, Westlaw ANZ
Started Sep 16, 2026, 06:06 AM UTC· resolved Sep 16, 2026, 06:16 AM UTC
- identified Sep 16, 2026, 06:06 AM UTC
We are seeing OnePass Services down. We are investigating the issue.
- resolved Sep 16, 2026, 06:16 AM UTC
Issue is mitigated. All the application are working fine.
Major September 14, 2026 HighQ UK File Viewer Session Expired Errors 1h 10m UK HighQ (Collaborate)
Started Sep 14, 2026, 03:04 PM UTC· resolved Sep 14, 2026, 04:14 PM UTC
- investigating Sep 14, 2026, 03:04 PM UTC
Users are experiencing intermittent Session Expired errors when attempting to view files in the browser.
- monitoring Sep 14, 2026, 03:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2026, 04:14 PM UTC
This incident has been resolved.
Major September 11, 2026 HighQ US File Upload Failures 2h 12m USA HighQ (Collaborate)
Started Sep 11, 2026, 04:11 PM UTC· resolved Sep 11, 2026, 06:23 PM UTC
- investigating Sep 11, 2026, 04:11 PM UTC
We are currently investigating this issue.
- monitoring Sep 11, 2026, 04:27 PM UTC
We have restarted failed file processing services, and now uploads are now processing successfully
- resolved Sep 11, 2026, 06:23 PM UTC
This incident has been resolved.
Minor September 8, 2026 Urgent Maintenance – Database Infrastructure 1h 33m EMEA HighQ (Collaborate)
Started Sep 08, 2026, 10:55 AM UTC· resolved Sep 08, 2026, 12:29 PM UTC
- investigating Sep 08, 2026, 10:55 AM UTC
We are aware that some customers hosted in our Germany Azure data centre may currently be experiencing performance issues. To address this, we are carrying out urgent maintenance on database infrastructure supporting your HighQ instance today, starting shortly. As part of this work, the impacted database will fail over within its cluster, which may cause a brief service interruption to some customers of approximately 2-5 minutes. We apologize for the inconvenience and are working to restore full performance as quickly as possible.
- monitoring Sep 08, 2026, 11:11 AM UTC
The database failover has completed successfully and service has been restored. Early indicators show a clear improvement in performance for affected customers. We will continue to monitor closely over the next hour to confirm full resolution.
- resolved Sep 08, 2026, 12:29 PM UTC
This incident has been resolved
Major September 4, 2026 Westlaw Deep Research Latency 54m Practical Law US, Practical Law Canada, Practical Law UK, Westlaw US and 4 more
Started Sep 04, 2026, 08:01 PM UTC· resolved Sep 04, 2026, 08:55 PM UTC
- investigating Sep 04, 2026, 08:01 PM UTC
We are currently investigating an issue with Deep Research prompts not completing in Westlaw and Practical Law
- monitoring Sep 04, 2026, 08:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2026, 08:55 PM UTC
This incident has been resolved.
Minor September 4, 2026 HighQ delays to outbound email 3h 25m APAC HighQ (Collaborate), CAN HighQ (Collaborate), EMEA HighQ (Collaborate), UAE HighQ (Collaborate) and 2 more
Started Sep 04, 2026, 11:43 AM UTC· resolved Sep 04, 2026, 03:09 PM UTC
- identified Sep 04, 2026, 11:43 AM UTC
We are currently experiencing delays in the delivery of emails sent from HighQ instances to recipients whose email is hosted on Microsoft 365 / Outlook. This began at approximately 08:50 BST (07:50 UTC) on 4 September 2026 and is ongoing. Emails, including site notifications, document alerts, verification passcodes and password reset emails, may arrive late. If you are waiting on a verification passcode or password reset, please allow additional time before requesting another. Affected messages are held in our outbound queue and are being retried automatically. They will be delivered once the issue is resolved. Recipients on other email platforms are unaffected, as is all other HighQ functionality, the application itself is fully available. We have identified the cause as an issue with the receiving email infrastructure, which is outside Thomson Reuter's systems, and we are engaging the provider.
- monitoring Sep 04, 2026, 01:06 PM UTC
The delays affecting HighQ email to Microsoft 365 / Outlook recipients have been resolved. The cause was a change within Microsoft's email filtering service, now reversed. No email was lost, queued messages have been delivered.
- resolved Sep 04, 2026, 03:09 PM UTC
Closing incident, no further issues.
Minor September 3, 2026 New CoCounsel Unavailable is displaying a message, "The agent is currently unavailable. Please try again later." 1h 10m CoCounsel Core - US
Started Sep 03, 2026, 09:11 PM UTC· resolved Sep 03, 2026, 10:22 PM UTC
- investigating Sep 03, 2026, 09:11 PM UTC
We are currently investigating this issue.
- investigating Sep 03, 2026, 09:11 PM UTC
We are continuing to investigate this issue.
- investigating Sep 03, 2026, 09:27 PM UTC
CoCounsel Legal, the classic version, is working. You can switch to the Classic version and use its skills
- investigating Sep 03, 2026, 10:01 PM UTC
We are continuing to investigate this issue. CoCounsel Legal, the classic version, is working. You can switch to the Classic version and use its skills for the time being.
- investigating Sep 03, 2026, 10:03 PM UTC
We are continuing to investigate this issue; however, the agent started to respond again, but is having latency
- monitoring Sep 03, 2026, 10:14 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 03, 2026, 10:15 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 03, 2026, 10:22 PM UTC
This incident has been resolved.
Minor September 3, 2026 CLEAR Not Authorized Error at Login 1h 16m CLEAR
Started Sep 03, 2026, 07:44 PM UTC· resolved Sep 03, 2026, 09:01 PM UTC
- investigating Sep 03, 2026, 07:44 PM UTC
We are currently experiencing a performance issue with CLEAR Logins. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information, if you have any questions please contact Customer Support.
- resolved Sep 03, 2026, 09:01 PM UTC
This incident has been resolved.
Notice August 31, 2026 HighQHub Azure Migration Postponed – APAC HighQ (Collaborate), CAN HighQ (Collaborate), EMEA HighQ (Collaborate), OFFSHORE HighQ (Collaborate) and 3 more
Started Aug 31, 2026, 12:12 AM UTC· resolved Aug 31, 2026, 12:12 AM UTC
- resolved Aug 31, 2026, 12:12 AM UTC
The HighQHub Azure migration scheduled for August 30 has been postponed. Pre-migration execution time exceeded the planned maintenance window. All systems are fully functional and operating normally. We will share a rescheduled migration date shortly.
Major August 30, 2026 CLEAR Investigate Search Issue 1h 54m CLEAR
Started Aug 30, 2026, 12:17 AM UTC· resolved Aug 30, 2026, 02:11 AM UTC
- investigating Aug 30, 2026, 12:17 AM UTC
We are currently experiencing a technical issue with the CLEAR Investigate Search feature. Our team is actively working to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.
- resolved Aug 30, 2026, 02:11 AM UTC
This incident has been resolved.
Minor August 19, 2026 Westlaw - Intermittent signon issues 19m Practical Law US, Practical Law UK, Westlaw US, Practical Law ANZ and 2 more
Started Aug 19, 2026, 04:05 PM UTC· resolved Aug 19, 2026, 04:24 PM UTC
- investigating Aug 19, 2026, 04:05 PM UTC
We are currently investigating reports of sign on errors to Westlaw and Practical Law products
- monitoring Aug 19, 2026, 04:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 19, 2026, 04:24 PM UTC
This incident has been resolved.
Major August 13, 2026 Westlaw AU Global Search Outage 3h 36m Westlaw ANZ
Started Aug 13, 2026, 12:39 AM UTC· resolved Aug 13, 2026, 04:16 AM UTC
- investigating Aug 13, 2026, 12:39 AM UTC
We are currently investigating this issue.
- identified Aug 13, 2026, 01:02 AM UTC
The issue has been identified. Please browse to a content type to execute a search as a workaround while we implement the fix
- resolved Aug 13, 2026, 04:16 AM UTC
Issue is resolved at 23:00 CT.
Minor August 12, 2026 CLEAR Batch - Delays 2h 58m CLEAR Batch
Started Aug 12, 2026, 02:13 PM UTC· resolved Aug 12, 2026, 05:12 PM UTC
- investigating Aug 12, 2026, 02:13 PM UTC
We are currently experiencing an issue with CLEAR Batch leading to delays in processing. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
- resolved Aug 12, 2026, 05:12 PM UTC
The issue has been resolved.
Notice August 10, 2026 Westlaw slowness and errors returned at Client ID page 1h 23m Westlaw US
Started Aug 10, 2026, 02:37 PM UTC· resolved Aug 10, 2026, 04:01 PM UTC
- investigating Aug 10, 2026, 02:37 PM UTC
We are currently experiencing an issue with Westlaw. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Aug 10, 2026, 04:01 PM UTC
This issue has been resolved.