Teradici Outage History

Teradici degraded · 1 active incident View live status →

There were 5 Teradici outages since February 3, 2026 totaling 11h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.teradici.com

Minor April 28, 2026

HP Anyware Partial Outage

Detected by Pingoru
Apr 28, 2026, 03:00 AM UTC
Resolved
Apr 28, 2026, 08:16 AM UTC
Duration
5h 15m
Affected: HP Anyware Customer Self-Service PortalDownloads
Timeline · 4 updates
  1. investigating Apr 28, 2026, 03:00 AM UTC

    An issue is impacting access to the HP Anyware support site. Customers may experience problems accessing Knowledge Base content and submitting support cases. As a workaround, please contact Global Support Services (GSS) for assistance with ticket creation. An update will follow within 3 hours.

  2. identified Apr 28, 2026, 04:31 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 28, 2026, 08:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 28, 2026, 08:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 27, 2026

HP Anyware Support Site - Partial Outage

Detected by Pingoru
Apr 27, 2026, 05:59 PM UTC
Resolved
Apr 27, 2026, 07:10 PM UTC
Duration
1h 10m
Affected: HP Anyware Customer Self-Service PortalDownloads
Timeline · 3 updates
  1. identified Apr 27, 2026, 05:59 PM UTC

    We are aware of an issue impacting the HP Anyware support site. Customers may experience problems accessing Knowledge Base articles and the Case Support Wizard. Our teams are actively investigating and working to resolve the issue. Workaround: If you are unable to submit a case through the site, please contact the Global Support Services (GSS) team directly. They can help create support tickets temporarily until service is fully restored. We will provide a status update within the next 2 hours.

  2. monitoring Apr 27, 2026, 06:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 27, 2026, 07:10 PM UTC

    Update – Service Restored The HP Anyware support site is operational again. We’ll continue to monitor the environment closely, but are closing this incident for now. Thanks for your patience.

Read the full incident report →

Notice March 17, 2026

Anyware PBP Brokering Outage

Detected by Pingoru
Mar 17, 2026, 05:38 PM UTC
Resolved
Mar 17, 2026, 06:33 PM UTC
Duration
54m
Affected: WestUS Gateway ClusterWestUS3 Gateway ClusterCentralUS Gateway ClusterSouthCentralUS Gateway ClusterBrazilSouth Gateway ClusterNorthEurope Gateway ClusterSwitzerlandNorth Gateway Cluster
Timeline · 3 updates
  1. investigating Mar 17, 2026, 05:38 PM UTC

    We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.

  2. monitoring Mar 17, 2026, 05:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 17, 2026, 06:33 PM UTC

    This incident is resolved. RCA will be available upon request within 2 weeks.

Read the full incident report →

Minor February 13, 2026

Anyware Manager Enterprise - Web Portal Incident

Detected by Pingoru
Feb 13, 2026, 02:47 AM UTC
Resolved
Feb 13, 2026, 04:10 AM UTC
Duration
1h 22m
Affected: Anyware Manager Enterprise (AME)
Timeline · 2 updates
  1. investigating Feb 13, 2026, 02:47 AM UTC

    We are currently investigating an ongoing incident with our web portal. This is not affecting end user connections, only admin portal activities. While there is no current estimated time for resolution, we are working to resolve this and will update as soon as possible.

  2. resolved Feb 13, 2026, 04:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 3, 2026

HP Anyware Partial Outage Impacting Authenticated Software/Firmware Downloads; Support Site and Unauthenticated Client Downloads Still Available

Detected by Pingoru
Feb 03, 2026, 06:03 PM UTC
Resolved
Feb 03, 2026, 09:09 PM UTC
Duration
3h 5m
Affected: Downloads
Timeline · 3 updates
  1. investigating Feb 03, 2026, 06:03 PM UTC

    Important: The HP Anyware website (https://anyware.hp.com) is experiencing an issue that prevents users from logging in. New software and firmware downloads which require authentication are currently unavailable. Downloads of Anyware Software Clients do not require authentication and are not affected. Documentation and knowledge base are not affected, and our support website (help.anyware.hp.com) is operating normally. If you need urgent access to a download, please create a ticket with our global support team, and they will assist you. We apologize for the inconvenience and will resolve this issue as soon as possible.

  2. investigating Feb 03, 2026, 06:04 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 03, 2026, 09:09 PM UTC

    This incident has been resolved.

Read the full incident report →

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