Teradici Outage History
Teradici is up right nowPingoru has recorded 50 incidents for Teradici: 15 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 36 of 720 (5%) |
| May 2026 | 1 | 307 of 744 (41%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 4 | 13 of 744 (2%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 520 (0%) |
Incidents, newest first
Minor July 23, 2026 Anyware Manager as a Service Outage 3h 59m Anyware Manager, WestUS Gateway Cluster, Anyware Manager Enterprise (AME), WestUS2 Gateway Cluster and 7 more
Started Jul 23, 2026, 05:48 PM UTC· resolved Jul 23, 2026, 09:47 PM UTC
- investigating Jul 23, 2026, 05:48 PM UTC
We are temporarily experiencing an outage that is impacting Anyware Manager and Anyware Manager Enterprise customers due to underlying Microsoft Azure service degration. This may impact users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.
- investigating Jul 23, 2026, 06:04 PM UTC
We are continuing to investigate this issue.
- investigating Jul 23, 2026, 08:21 PM UTC
All services are operational.
- resolved Jul 23, 2026, 09:47 PM UTC
This incident has been resolved.
Notice July 22, 2026 Agent Registration Service Disruption 4h 52m Cloud License Server
Started Jul 22, 2026, 05:08 PM UTC· resolved Jul 22, 2026, 10:01 PM UTC
- investigating Jul 22, 2026, 05:08 PM UTC
Investigating a Service Issue We're currently investigating reports of an issue affecting HP Anyware agent registration/activation that may be related to a third-party service provider. Our teams are actively working with the provider to assess impact. Additional updates will be posted as information becomes available.
- investigating Jul 22, 2026, 05:33 PM UTC
UPDATE: We are currently experiencing a temporary outage affecting the Anyware Licensing Service: This issue prevents users from registering and activating Anyware Cloud Access Licenses. However, it does not affect agents that have already been registered or activated. We are actively working with our third-party licensing service provider to resolve the issue as quickly as possible.
- investigating Jul 22, 2026, 05:51 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 22, 2026, 07:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2026, 10:01 PM UTC
This incident has been resolved.
Critical July 2, 2026 Anyware Gateways Outage 2h 57m Anyware Manager Enterprise (AME)
Started Jul 02, 2026, 01:07 PM UTC· resolved Jul 02, 2026, 04:05 PM UTC
- investigating Jul 02, 2026, 01:07 PM UTC
We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.
- identified Jul 02, 2026, 02:27 PM UTC
We have identified the issue and are working on fixing it.
- identified Jul 02, 2026, 04:02 PM UTC
Incident has been resolved, and service restored.
- resolved Jul 02, 2026, 04:05 PM UTC
This incident has been resolved.
Notice May 7, 2026 HP Anyware Site Temporarily Down 29m Downloads
Started May 07, 2026, 07:49 PM UTC· resolved May 07, 2026, 08:18 PM UTC
- investigating May 07, 2026, 07:49 PM UTC
We are currently investigating this issue.
- investigating May 07, 2026, 08:08 PM UTC
We are continuing to investigate this issue.
- resolved May 07, 2026, 08:18 PM UTC
This incident has been resolved.
Notice April 29, 2026 Some HP Anyware Downloads Unavailable 16d 4h Downloads
Started Apr 29, 2026, 06:33 PM UTC· resolved May 15, 2026, 11:02 PM UTC
- investigating Apr 29, 2026, 06:33 PM UTC
HP Anyware software downloads are currently unavailable due to a service outage related to an ongoing migration. The team is actively working to restore access.
- identified Apr 29, 2026, 08:10 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 30, 2026, 01:36 AM UTC
Remediation continues for the issue. Multiple fixes are being tested. Workaround: For critical cases, please contact Global Support Services (GSS) for help obtaining downloads until the issue is resolved
- monitoring May 01, 2026, 02:46 AM UTC
Development updates are complete and integration work is underway on the website front end/back end, with testing in progress. We’ll restore downloads once validation is complete; the support team workaround remains available for critical cases. Thank you for your patience.
- monitoring May 04, 2026, 10:26 PM UTC
Download availability remains impacted for the latest release; earlier releases remain available. We’re continuing validation and remediation to restore full download access. For critical needs, please contact Global Support Services (GSS) for assistance while this remains unresolved.
- monitoring May 07, 2026, 08:14 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 12, 2026, 06:16 PM UTC
Most HP Anyware downloads are available again. If you’re unable to download a specific component, please open a support ticket and our team will assist while we continue restoring full download availability.
- resolved May 15, 2026, 11:02 PM UTC
This incident has been resolved.
Minor April 28, 2026 HP Anyware Partial Outage 5h 15m HP Anyware Customer Self-Service Portal, Downloads
Started Apr 28, 2026, 03:00 AM UTC· resolved Apr 28, 2026, 08:16 AM UTC
- investigating Apr 28, 2026, 03:00 AM UTC
An issue is impacting access to the HP Anyware support site. Customers may experience problems accessing Knowledge Base content and submitting support cases. As a workaround, please contact Global Support Services (GSS) for assistance with ticket creation. An update will follow within 3 hours.
- identified Apr 28, 2026, 04:31 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 28, 2026, 08:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 28, 2026, 08:16 AM UTC
This incident has been resolved.
Notice April 27, 2026 HP Anyware Support Site - Partial Outage 1h 10m HP Anyware Customer Self-Service Portal, Downloads
Started Apr 27, 2026, 05:59 PM UTC· resolved Apr 27, 2026, 07:10 PM UTC
- identified Apr 27, 2026, 05:59 PM UTC
We are aware of an issue impacting the HP Anyware support site. Customers may experience problems accessing Knowledge Base articles and the Case Support Wizard. Our teams are actively investigating and working to resolve the issue. Workaround: If you are unable to submit a case through the site, please contact the Global Support Services (GSS) team directly. They can help create support tickets temporarily until service is fully restored. We will provide a status update within the next 2 hours.
- monitoring Apr 27, 2026, 06:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 27, 2026, 07:10 PM UTC
Update – Service Restored The HP Anyware support site is operational again. We’ll continue to monitor the environment closely, but are closing this incident for now. Thanks for your patience.
Notice March 17, 2026 Anyware PBP Brokering Outage 54m WestUS Gateway Cluster, WestUS3 Gateway Cluster, CentralUS Gateway Cluster, SouthCentralUS Gateway Cluster and 3 more
Started Mar 17, 2026, 05:38 PM UTC· resolved Mar 17, 2026, 06:33 PM UTC
- investigating Mar 17, 2026, 05:38 PM UTC
We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.
- monitoring Mar 17, 2026, 05:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 17, 2026, 06:33 PM UTC
This incident is resolved. RCA will be available upon request within 2 weeks.
Minor February 13, 2026 Anyware Manager Enterprise - Web Portal Incident 1h 22m Anyware Manager Enterprise (AME)
Started Feb 13, 2026, 02:47 AM UTC· resolved Feb 13, 2026, 04:10 AM UTC
- investigating Feb 13, 2026, 02:47 AM UTC
We are currently investigating an ongoing incident with our web portal. This is not affecting end user connections, only admin portal activities. While there is no current estimated time for resolution, we are working to resolve this and will update as soon as possible.
- resolved Feb 13, 2026, 04:10 AM UTC
This incident has been resolved.
Minor February 3, 2026 HP Anyware Partial Outage Impacting Authenticated Software/Firmware Downloads; Support Site and Unauthenticated Client Downloads Still Available 3h 5m Downloads
Started Feb 03, 2026, 06:03 PM UTC· resolved Feb 03, 2026, 09:09 PM UTC
- investigating Feb 03, 2026, 06:03 PM UTC
Important: The HP Anyware website (https://anyware.hp.com) is experiencing an issue that prevents users from logging in. New software and firmware downloads which require authentication are currently unavailable. Downloads of Anyware Software Clients do not require authentication and are not affected. Documentation and knowledge base are not affected, and our support website (help.anyware.hp.com) is operating normally. If you need urgent access to a download, please create a ticket with our global support team, and they will assist you. We apologize for the inconvenience and will resolve this issue as soon as possible.
- investigating Feb 03, 2026, 06:04 PM UTC
We are continuing to investigate this issue.
- resolved Feb 03, 2026, 09:09 PM UTC
This incident has been resolved.
Notice January 23, 2026 Anyware Manager Unplanned Maintenance 3h 52m Anyware Manager, Anyware Manager Enterprise (AME)
Started Jan 23, 2026, 04:33 PM UTC· resolved Jan 23, 2026, 08:26 PM UTC
- investigating Jan 23, 2026, 04:33 PM UTC
There may be a service disruption while we perform unplanned maintenance on the system. We will endeavor to ensure any disruption is minimal. During this time, customers may experience issues establishing new PCoIP sessions to Remote Workstations. Existing PCoIP sessions will not be impacted. This maintenance may also temporarily affect the collection of agent metrics and the ability to send commands or restart agents via Anyware Monitor. All other services will continue to operate as normal.
- investigating Jan 23, 2026, 04:53 PM UTC
We are continuing to investigate this issue.
- identified Jan 23, 2026, 06:30 PM UTC
We have obtained a fix and will be applying it shortly. All performance degradation remains as previously described.
- monitoring Jan 23, 2026, 06:54 PM UTC
New session establishment has been restored. We are monitoring the situation. Will update within the hour.
- resolved Jan 23, 2026, 08:26 PM UTC
This incident has been resolved.
Major December 22, 2025 Anyware Manager as a Partial Service Outage 4h 7m Anyware Manager
Started Dec 22, 2025, 09:38 PM UTC· resolved Dec 23, 2025, 01:46 AM UTC
- investigating Dec 22, 2025, 09:38 PM UTC
We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to recall activity logs and statistics regarding their deployments. We are actively investigating and will report back within 60 minutes.
- investigating Dec 22, 2025, 10:25 PM UTC
The event-based activity log infrastructure has been recovered. We are now restoring statistics and activity log availability to customers.
- resolved Dec 23, 2025, 01:46 AM UTC
The Incident has been resolved and all operation normal
Major October 29, 2025 Azure Network Availability Issues 5h 58m Anyware Manager Enterprise (AME)
Started Oct 29, 2025, 05:41 PM UTC· resolved Oct 29, 2025, 11:39 PM UTC
- monitoring Oct 29, 2025, 05:41 PM UTC
https://azure.status.microsoft/en-us/status Azure is experiencing an issue with Front Door that is affecting the AME service. We are aware of the issue and monitoring it. There is currently no ETA. This is affecting the functionality of the service, current and new connections through Cloud Session Gateway may be impacted.
- monitoring Oct 29, 2025, 07:19 PM UTC
Azure has indicated that they have rolled back to the last know good configuration and that there are signs of recovery. No ETA on full resolution yet. We continue to monitor the situation.
- monitoring Oct 29, 2025, 08:23 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 29, 2025, 08:57 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 29, 2025, 09:03 PM UTC
Azure expects full mitigation by 23:20 UTC on 29 October 2025. We will continue to monitor and update as the situation updates.
- monitoring Oct 29, 2025, 09:33 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 29, 2025, 10:06 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 29, 2025, 10:42 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 29, 2025, 11:39 PM UTC
This incident has been resolved.
Major October 29, 2025 Azure Authentication errors 6h 42m Anyware Manager
Started Oct 29, 2025, 04:39 PM UTC· resolved Oct 29, 2025, 11:22 PM UTC
- monitoring Oct 29, 2025, 04:39 PM UTC
Microsoft Azure is temporarily experiencing an outage that is impacting the ability for CAS Manager users to sign-in with their Microsoft Azure account. This outage impacts the ability to create new deployments, or administer them. Existing Cloud Access Connectors and the ability to establish new PCoIP connections is not impacted at this time. We are monitoring the situation and will report back within 60 minutes.
- monitoring Oct 29, 2025, 05:48 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 29, 2025, 07:05 PM UTC
Azure has reported that recovery efforts are in progress. However, we are still observing authentication issues. Our team continues to monitor the situation closely.
- monitoring Oct 29, 2025, 08:26 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 29, 2025, 08:56 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 29, 2025, 09:17 PM UTC
Azure has reported that the issue is expected to be resolved by 23:20 UTC on October 29, 2025. Please note: Session establishment via existing Cloud Access Connectors - CACs and AWCs remains unaffected. This issue only impacts session establishment over Cloud Session Gateways.
- monitoring Oct 29, 2025, 10:07 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 29, 2025, 10:43 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 29, 2025, 11:22 PM UTC
Anyware as a Service functionality has been returned to normal. We will continue to monitor to ensure there are no side effects.
Critical September 26, 2025 Anyware Gateways Outage in Switzerland North region 5h 29m SwitzerlandNorth Gateway Cluster
Started Sep 26, 2025, 11:54 PM UTC· resolved Sep 27, 2025, 05:23 AM UTC
- monitoring Sep 27, 2025, 01:49 AM UTC
We are temporarily experiencing an outage in our Cloud Providers Switzerland North region that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating.
- resolved Sep 27, 2025, 05:23 AM UTC
Our cloud provider has confirmed that services are now available and Anyware Gateways are now fully functional. We will continue to monitor the service for any issues.
Notice March 21, 2025 Anyware Manager service outage 1h 18m WestUS Gateway Cluster, WestUS2 Gateway Cluster, WestUS3 Gateway Cluster, EastUS Gateway Cluster and 5 more
Started Mar 21, 2025, 06:57 PM UTC· resolved Mar 21, 2025, 08:16 PM UTC
- investigating Mar 21, 2025, 06:57 PM UTC
We are currently investigating this issue.
- investigating Mar 21, 2025, 06:59 PM UTC
We are continuing to investigate this issue. This incident is not impacting existing sessions. New sessions are not able to be established.
- identified Mar 21, 2025, 07:10 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 21, 2025, 07:52 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 21, 2025, 08:01 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 21, 2025, 08:16 PM UTC
This incident has been resolved.
Minor February 11, 2025 Solution to Licensing Problems with Cloud License Service (CLS) – Cloud License Server
Started Feb 11, 2025, 02:56 AM UTC· resolved Feb 11, 2025, 02:56 AM UTC
- resolved Feb 11, 2025, 02:56 AM UTC
FYI. We are seeing a few customers reporting licensing issues. The solution to the problem is published in a KB located here : https://anyware.hp.com/knowledge/solution-to-licensing-problems-with-cloud-license-service-cls Root Cause: This is happening to customers that have not kept their list of Trusted Root Certification Authorities up to date. Best Practice: As part of security best practices, the industry has moved away from long lived root/intermediate certificates. As part of these recommendations, it is imperative that the “Trusted Root Certification Authorities” is kept up to date. A good article on why this is the case, can be found here from DigiCert: https://knowledge.digicert.com/alerts/digicert-expiring-public-root-and-intermediate-ca-certificates Solution: For customers that have not kept their Trusted Root Certification Authorities up to date, instructions on how to fix can be found here: https://anyware.hp.com/knowledge/troubleshooting-device-registration-to-the-anyware-cloud-license-server-cls Need additional help: Anyware Support agents are on standby and are available to help customers. Raise a case via: https://anyware.hp.com/support/technical-support When raising a case, assign the subject as “Need help updating the list of Trusted Root Certification Authorities”. Add in your call back number. The support will provide additional guidance and arrange a call back session.
Minor February 7, 2025 Anyware Manager as a Service Enrollment Outage 2h 24m Anyware Manager
Started Feb 07, 2025, 09:40 PM UTC· resolved Feb 08, 2025, 12:04 AM UTC
- investigating Feb 07, 2025, 09:40 PM UTC
We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to enroll new machines into the service. We are actively investigating and will report back within 60 minutes.
- monitoring Feb 07, 2025, 10:35 PM UTC
We have observed enrollments being processed by our system at a slow rate. Please reach out to support if you are experiencing any issues with regards to machine enrollment.
- resolved Feb 08, 2025, 12:04 AM UTC
This incident has been resolved.
Minor January 29, 2025 Anyware Manager Enterprise DNS issue 3h 34m Anyware Manager Enterprise (AME)
Started Jan 29, 2025, 04:35 PM UTC· resolved Jan 29, 2025, 08:09 PM UTC
- investigating Jan 29, 2025, 04:35 PM UTC
We are working with Azure support to resolve a DNS issue
- identified Jan 29, 2025, 04:42 PM UTC
Issue is only affecting UI logins.
- resolved Jan 29, 2025, 08:09 PM UTC
The issue has been resolved
Major January 28, 2025 AWS Power Management Errors 1h 45m
Started Jan 28, 2025, 03:00 PM UTC· resolved Jan 28, 2025, 04:45 PM UTC
- resolved Jan 28, 2025, 05:26 PM UTC
At 6:04am PST a failure of power management of resources in AWS was identified. An update was applied to correct the issue at 8:30am PST and the issue was verified as resolved by 8:44am PST. This only impacted the power management of AWS resources and no other functionality. 2025-02-04 UPDATE: The start time of the incident is updated from 7:15am to 6:04am.
Minor November 2, 2024 Anyware Manager as a Service scheduled maintenance 22m Anyware Manager
Started Nov 02, 2024, 01:30 AM UTC· resolved Nov 02, 2024, 01:52 AM UTC
- identified Nov 02, 2024, 01:30 AM UTC
There may be a short service disruption while we do maintenance on the system. We will endeavor to ensure any disruption is minimal. This may affect deployments, the ability to create Remote Workstations as well as establish new PCoIP sessions to Remote Workstations. Existing PCoIP sessions during this maintenance window will not be impacted.
- monitoring Nov 02, 2024, 01:42 AM UTC
A fix has been implemented and the service has been restored.
- resolved Nov 02, 2024, 01:52 AM UTC
This incident has been resolved. Sorry for any inconvenience.
Minor October 29, 2024 Power management functionality impacted 22m Anyware Manager
Started Oct 29, 2024, 03:32 PM UTC· resolved Oct 29, 2024, 03:54 PM UTC
- identified Oct 29, 2024, 03:32 PM UTC
Anyware Manager SaaS continuous to function but the power management capability is currently impacted. The team is investigating the issue and will provide updates shortly.
- resolved Oct 29, 2024, 03:54 PM UTC
Issue has been resolved - we are continuing to monitor the service.