TeleSign incident

Operator Alert - Colombia (CO) - Multiple Operators

Minor Resolved View vendor source →

TeleSign experienced a minor incident on August 28, 2026 affecting NA & LATAM - All countries and Colombia, lasting 13h 56m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2026, 03:13 PM UTC
Resolved
Aug 29, 2026, 05:10 AM UTC
Duration
13h 56m
Detected by Pingoru
Aug 28, 2026, 03:13 PM UTC

Affected components

NA & LATAM - All countriesColombia

Update timeline

  1. investigating Aug 28, 2026, 03:13 PM UTC

    Start Time: 07:37 AM PST - 08/28/26 End Time: Ongoing We received notification that Movil SA (Tigo) (732/103;111;165) from Colombia (CO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

  2. resolved Aug 29, 2026, 05:10 AM UTC

    Start Time: 07:37 AM PST - 08/28/26 End Time: 19:17 PM PST - 08/28/26 We received notification that the network issues previously reported by Multiple Operators from Colombia (CO) have been resolved. Multiple Operators end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01227544