TeleSign incident

Operator Alert - Israel (IL) - Pelephone Communications Ltd (425/03;16;18) - 10/12/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on October 12, 2026 affecting EMEA - All countries, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 07:07 AM UTC
Resolved
Oct 12, 2026, 09:11 AM UTC
Duration
2h 4m
Detected by Pingoru
Oct 12, 2026, 07:07 AM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Oct 12, 2026, 07:07 AM UTC

    Start Time: 12:01 AM PDT - 10/12/26 End Time: Ongoing We are currently observing a quality degradation towards Pelephone Communications Ltd (425/03;16;18) in Israel (IL) , which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01251547

  2. resolved Oct 12, 2026, 09:11 AM UTC

    Start Time: 12:01 AM PDT - 10/12/26 End Time: 01:36 AM PDT - 10/12/26 Network issues previously reported for Pelephone Communications Ltd (425/03;16;18) from Israel (IL) have been resolved. Pelephone Communications Ltd (425/03;16;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01251547