TeleSign incident

Operator Alert - New Zealand (NZ) - Spark New Zealand (530/05;06;02) - 09:36 PDT

Major Resolved View vendor source →

TeleSign experienced a major incident on October 11, 2026 affecting New Zealand, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2026, 04:41 PM UTC
Resolved
Oct 11, 2026, 06:44 PM UTC
Duration
2h 2m
Detected by Pingoru
Oct 11, 2026, 04:41 PM UTC

Affected components

New Zealand

Update timeline

  1. investigating Oct 11, 2026, 04:41 PM UTC

    Start Time: 09:36 PDT - 10/11/26 End Time: Ongoing We are currently observing a quality degradation towards Spark New Zealand (530/05;06;02) in New Zealand (NZ), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01251404

  2. resolved Oct 11, 2026, 06:44 PM UTC

    Start Time: 09:36 AM PDT - 10/11/26 End Time: 11:42 AM PDT - 10/11/26 Network issues previously reported for Spark New Zealand (530/05;06;02) from New Zealand (NZ) have been resolved. Spark New Zealand (530/05;06;02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01251404