TeleSign Outage History

TeleSign partial outage · 6 active incidents View live status →

TeleSign had 147 outages in the last 2 years totaling 175h 4m of downtime — averaging 6 incidents per month.

There were 147 TeleSign outages since January 13, 2025 totaling 175h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.telesign.com

Notice June 16, 2026

Subscriber Status and Contact Match Service Alert - Canada

Detected by Pingoru
Jun 16, 2026, 07:19 AM UTC
Resolved
Jun 16, 2026, 02:01 PM UTC
Duration
6h 42m
Affected: Contact matchSubscriber status
Timeline · 2 updates
  1. identified Jun 16, 2026, 07:19 AM UTC

    Date: 06/15/2026 Start Time: 11:06 PM PDT End Time: Ongoing We received notification from our partner that Subscriber Status and Contact Match services are currently experiencing issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

  2. resolved Jun 16, 2026, 02:01 PM UTC

    Date: 06/15/2026 Start Time: 11:06 PM PDT End Date: 06/16/2026 End Time: 00:05 AM PDT We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Read the full incident report →

Minor June 15, 2026

Operator Alert - Cameroon (CM) - Orange Cameroun S.A. (624/02)

Detected by Pingoru
Jun 15, 2026, 07:35 PM UTC
Resolved
Jun 15, 2026, 10:59 PM UTC
Duration
3h 23m
Affected: EMEA - All countries
Timeline · 2 updates
  1. investigating Jun 15, 2026, 07:35 PM UTC

    Start Time: 12:34 PM PDT - 06/15/26 End Time: Ongoing We received notification that Orange Cameroun S.A. (624/02) from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01188295

  2. resolved Jun 15, 2026, 10:59 PM UTC

    Start Time: 12:34 PM PDT - 06/15/26 End Time: 15:34 PM PDT - 06/15/26 We received notification that the network issues previously reported by Orange Cameroun S.A. (624/02) from Cameroon (CM) have been resolved. Orange Cameroun S.A. (624/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01188295

Read the full incident report →

Notice June 15, 2026

Phone ID Contact Match and Sim Swap Service Alert - Canada

Detected by Pingoru
Jun 15, 2026, 04:42 PM UTC
Resolved
Jun 15, 2026, 09:42 PM UTC
Duration
4h 59m
Affected: CanadaContact match
Timeline · 2 updates
  1. identified Jun 15, 2026, 04:42 PM UTC

    Date: 06/15/2026 Start Time: 07:55 AM PDT End Time: Ongoing We received notification from our partner that Contact Match and Sim Swap is currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

  2. resolved Jun 15, 2026, 09:42 PM UTC

    Date: 06/15/2026 Start Time: 07:55 AM PDT End Time: 01:55 PM PDT We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Read the full incident report →

Major June 14, 2026

Operator Alert - Switzerland (CH) - Sunrise (Diax) (228/02;08;12;53;60)

Detected by Pingoru
Jun 14, 2026, 12:12 PM UTC
Resolved
Jun 14, 2026, 02:20 PM UTC
Duration
2h 7m
Affected: EMEA - All countries
Timeline · 2 updates
  1. investigating Jun 14, 2026, 12:12 PM UTC

    Start Time: 05:08 AM PDT - 06/14/26 End Time: Ongoing We received notification that Sunrise (Diax) from Switzerland (CH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01187725

  2. resolved Jun 14, 2026, 02:20 PM UTC

    Start Time: 05:08 AM PDT - 06/14/26 End Time: 06:45 AM PDT - 06/14/26 We received notification that the network issues previously reported by Sunrise (Diax) from Switzerland (CH) have been resolved. Sunrise (Diax) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01187725

Read the full incident report →

Major June 14, 2026

Operator Alert - Cameroon (CM) - Orange Cameroun S.A. (624/02) - 6/13/26

Detected by Pingoru
Jun 14, 2026, 11:41 AM UTC
Resolved
Jun 14, 2026, 01:32 PM UTC
Duration
1h 50m
Affected: EMEA - All countries
Timeline · 2 updates
  1. investigating Jun 14, 2026, 11:41 AM UTC

    Start Time: 4:31 AM PDT - 6/13/26 End Time: Ongoing We received notification that Orange Cameroun S.A. (624/02) from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01187714

  2. resolved Jun 14, 2026, 01:32 PM UTC

    Start Time: 4:31 AM PDT - 6/13/26 End Time: 5:23 AM PDT - 6/13/26 We received notification that the network issues previously reported by Orange Cameroun S.A. from Cameroon (CM) have been resolved. Orange Cameroun S.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01187714

Read the full incident report →

Major June 14, 2026

Operator Alert - Philippines (PH) - Smart Communications (515/03;05;18) - 6/12/26

Detected by Pingoru
Jun 14, 2026, 08:36 AM UTC
Resolved
Jun 14, 2026, 03:06 PM UTC
Duration
6h 30m
Affected: Philipines
Timeline · 2 updates
  1. investigating Jun 14, 2026, 08:36 AM UTC

    Start Time: 1:21 PST - 6/13/26 End Time: Ongoing We received notification that operator Smart Communications (515/03;05;18) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01187669

  2. resolved Jun 14, 2026, 03:06 PM UTC

    Start Time: 1:21 AM PST - 6/13/26 End Time: 7:25 AM PST - 6/13/26 We received notification that the network issues previously reported by Smart Communications (515/03;05;18) from Philippines (PH) have been resolved. Smart Communications (515/03;05;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01187669

Read the full incident report →

Major June 12, 2026

Operator Alert - Chile (CL) - Claro Chile (730/03)

Detected by Pingoru
Jun 12, 2026, 05:10 AM UTC
Resolved
Jun 12, 2026, 08:37 AM UTC
Duration
3h 26m
Affected: Chile
Timeline · 2 updates
  1. investigating Jun 12, 2026, 05:10 AM UTC

    Start Time: 10:07 PM PST - 06/12/26 End Time: Ongoing We received notification that Claro Chile (730/03) from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01186869

  2. resolved Jun 12, 2026, 08:37 AM UTC

    Start Time: 10:07 PM PST - 06/12/26 End Time: 23:30 PM PST - 06/12/26 We received notification that the network issues previously reported by Claro Chile (730/03) from Chile (CL) have been resolved. Claro Chile (730/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF[01186869]

Read the full incident report →

Minor June 11, 2026

Operator Alert - Nigeria (NG) - Globacom (621/50) - 06/11/26

Detected by Pingoru
Jun 11, 2026, 11:58 PM UTC
Resolved
Jun 12, 2026, 07:42 AM UTC
Duration
7h 43m
Affected: EMEA - All countries
Timeline · 2 updates
  1. investigating Jun 11, 2026, 11:58 PM UTC

    Start Time: 04:48PM PDT - 06/11/26 End Time: Ongoing We received notification that Globacom (621/50) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01186773

  2. resolved Jun 12, 2026, 07:42 AM UTC

    Start Time: 04:48 PM PDT - 06/11/26 End Time: 12:01 AM PDT - 06/12/26 We received notification that the network issues previously reported by Globacom (621/50) from Nigeria (NG) have been resolved. Globacom (621/50) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01186773

Read the full incident report →

Minor June 10, 2026

Operator Alert - Pakistan (PK) - Jazz (410/01;07) - 06/10/2026

Detected by Pingoru
Jun 10, 2026, 07:01 PM UTC
Resolved
Jun 10, 2026, 08:28 PM UTC
Duration
1h 26m
Affected: APAC - All countriesPakistan
Timeline · 2 updates
  1. investigating Jun 10, 2026, 07:01 PM UTC

    Start Time: 11:53AM PDT - 06/10/2026 End Time: Ongoing We received notification that Jazz (410/01;07) from Pakistan (PK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01185975

  2. resolved Jun 10, 2026, 08:28 PM UTC

    Start Time: 11:53 AM PDT - 06/10/2026 End Time: 12:35 PM PDT - 06/10/2026 We received notification that the network issues previously reported by Jazz (410/01;07) from Pakistan (PK) have been resolved. Jazz (410/01;07) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01185975

Read the full incident report →

Minor June 9, 2026

Operator Alert - Uganda (UG) - MTN Uganda (641/10)

Detected by Pingoru
Jun 09, 2026, 08:33 AM UTC
Resolved
Jun 09, 2026, 10:50 AM UTC
Duration
2h 16m
Affected: EMEA - All countries
Timeline · 2 updates
  1. investigating Jun 09, 2026, 08:33 AM UTC

    Start Time: 1:28 AM PST - 06/09/26 End Time: Ongoing We received notification that MTN Uganda (641/10) from Uganda (UG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01184489

  2. resolved Jun 09, 2026, 10:50 AM UTC

    Start Time: 1:28 AM PST - 06/09/26 End Time: 03:50 AM PST - 06/09/26 We received notification that the network issues previously reported by MTN Uganda (641/10) from Uganda (UG) have been resolved. MTN Uganda (641/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01184489

Read the full incident report →

Minor June 9, 2026

Possible Delays

Detected by Pingoru
Jun 09, 2026, 08:09 AM UTC
Resolved
Jun 09, 2026, 09:15 AM UTC
Duration
1h 6m
Affected: RCS
Timeline · 2 updates
  1. identified Jun 09, 2026, 08:09 AM UTC

    Date: 09/06/2026 Start time: 7:42 UTC End time: Ongoing Dear Customers and Partners, We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery. Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings. If you have any questions, please contact us at [email protected].

  2. resolved Jun 09, 2026, 09:15 AM UTC

    Date: 09/06/2026 Start time: 7:42 UTC End time: 8:57 UTC Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident. The incident affected the RCS product. We are currently working on the root cause analysis and will provide it once available.

Read the full incident report →

Minor June 9, 2026

Operator Alert - Kuwait (KW) - STC (Viva) (419/04)

Detected by Pingoru
Jun 09, 2026, 01:39 AM UTC
Resolved
Jun 09, 2026, 09:56 AM UTC
Duration
8h 16m
Affected: EMEA - All countries
Timeline · 2 updates
  1. investigating Jun 09, 2026, 01:39 AM UTC

    Start Time: 06:35 PM PDT - 06/08/26 End Time: Ongoing We received notification that STC (Viva) (419/04) from Kuwait (KW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01184320

  2. resolved Jun 09, 2026, 09:56 AM UTC

    Start Time: 06:35 PM PDT - 06/08/26 End Time: 2:35 AM PDT - 06/08/26 We received notification that the network issues previously reported by STC (Viva) (419/04) from Kuwait (KW) have been resolved. STC (Viva) (419/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01184320

Read the full incident report →

Minor June 8, 2026

Operator Alert - Uganda (UG) - MTN Uganda (641/10) - 06/08/2026

Detected by Pingoru
Jun 08, 2026, 02:08 PM UTC
Resolved
Jun 08, 2026, 04:01 PM UTC
Duration
1h 52m
Affected: EMEA - All countries
Timeline · 2 updates
  1. investigating Jun 08, 2026, 02:08 PM UTC

    Start Time: 07:03AM PDT - 06/08/2026 End Time: Ongoing We received notification that MTN Uganda (641/10) from Uganda (UG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01184090

  2. resolved Jun 08, 2026, 04:01 PM UTC

    Start Time: 07:03AM PDT - 06/08/2026 End Time: 08:53AM PDT - 06/08/2026 We received notification that the network issues previously reported by MTN Uganda (641/10) from Uganda (UG) have been resolved. MTN Uganda (641/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01184090

Read the full incident report →

Minor June 7, 2026

Operator Alert - Jordan (JO) - Zain (416/01) 6/7/2026

Detected by Pingoru
Jun 07, 2026, 08:20 PM UTC
Resolved
Jun 07, 2026, 11:11 PM UTC
Duration
2h 50m
Affected: EMEA - All countries
Timeline · 2 updates
  1. investigating Jun 07, 2026, 08:20 PM UTC

    Start Time: 01:06 PM PDT - 06/07/26 End Time: Ongoing We received notification that Zain (416/01) from Jordan (JO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01183672

  2. resolved Jun 07, 2026, 11:11 PM UTC

    Start Time: 01:06 PM PDT - 06/07/26 End Time: 02:46 PM PDT - 06/07/26 We received notification that the network issues previously reported by Zain (416/01) from Jordan (JO) have been resolved. Zain (416/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01183672

Read the full incident report →

Minor June 7, 2026

Operator Alert - Lebanon (LB) - Mobile Interim Company 1 Alfa (415/01)

Detected by Pingoru
Jun 07, 2026, 02:22 PM UTC
Resolved
Jun 08, 2026, 09:31 AM UTC
Duration
19h 8m
Affected: EMEA - All countries
Timeline · 2 updates
  1. investigating Jun 07, 2026, 02:22 PM UTC

    Start Time: 07:18 AM PDT - 06/07/26 End Time: Ongoing We received notification that Mobile Interim Company 1 Alfa from Lebanon (LB) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01183616

  2. resolved Jun 08, 2026, 09:31 AM UTC

    Start Time: 07:18 AM PDT - 06/07/26 End Time: 02:30 AM PDT - 06/08/26 We received notification that the network issues previously reported by Mobile Interim Company 1 Alfa from Lebanon (LB) have been resolved. Mobile Interim Company 1 Alfa end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF01183616

Read the full incident report →

Minor June 5, 2026

Phone ID SimSwap, Contact Match and Number deactivation Service Alert - United Kingdom

Detected by Pingoru
Jun 05, 2026, 10:36 AM UTC
Resolved
Jun 08, 2026, 08:57 AM UTC
Duration
2d 22h
Affected: EMEA - All countriesUnited KingdomContact match
Timeline · 2 updates
  1. identified Jun 05, 2026, 10:36 AM UTC

    Start Time: 9:34 UTC End Time: Ongoing We received notification from our partner that SimSwap, Contact Match and Number deactivation Service Alert is currently having issues in [Country Name], which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

  2. resolved Jun 08, 2026, 08:57 AM UTC

    Date: 06/05/2026 Start Time: 9:34 UTC End Time: 18:30 UTC We received notification from our partner that the issue previously noticed in United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Read the full incident report →

Major June 5, 2026

Operator Alert - Ukraine (UA) - Intertelecom (255/04) [06/05/26]

Detected by Pingoru
Jun 05, 2026, 07:20 AM UTC
Resolved
Jun 05, 2026, 08:58 AM UTC
Duration
1h 38m
Affected: Ukraine
Timeline · 2 updates
  1. investigating Jun 05, 2026, 07:20 AM UTC

    Start Time: 12:16 AM PDT - 06/05/26 End Time: Ongoing We received notification that Intertelecom (255/04) from Ukraine (UA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01182759]

  2. resolved Jun 05, 2026, 08:58 AM UTC

    Start Time: 12:16 AM PDT - 06/05/26 End Time: 01:43 AM PDT - 06/05/26 We received notification that the network issues previously reported by Intertelecom (255/04) from Ukraine (UA) have been resolved. Intertelecom (255/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF[01182759]

Read the full incident report →

Minor June 4, 2026

Operator Alert - Luxembourg (LU) - POST Luxembourg (270/01;10) 06/04/26

Detected by Pingoru
Jun 04, 2026, 12:47 PM UTC
Resolved
Jun 04, 2026, 02:12 PM UTC
Duration
1h 25m
Affected: EMEA - All countries
Timeline · 2 updates
  1. investigating Jun 04, 2026, 12:47 PM UTC

    Start Time: 05:37AM PDT - 06/04/26 End Time: Ongoing We received notification that POST Luxembourg (270/01;10) from Luxembourg (LU) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01182332

  2. resolved Jun 04, 2026, 02:12 PM UTC

    Start Time: 05:37AM PDT - 06/04/26 End Time: 06:45AM PDT - 06/04/26 We received notification that the network issues previously reported by POST Luxembourg (270/01;10) from Luxembourg (LU) have been resolved. POST Luxembourg (270/01;10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01182332

Read the full incident report →

Major June 3, 2026

Contact and Subscriber status Service Alert - Brazil

Detected by Pingoru
Jun 03, 2026, 01:39 PM UTC
Resolved
Jun 03, 2026, 09:21 PM UTC
Duration
7h 41m
Affected: NA & LATAM - All countriesSubscriber status
Timeline · 2 updates
  1. identified Jun 03, 2026, 01:39 PM UTC

    Date: 06/03/2026 Start Time: 12:38 UTC End Time: Ongoing We received notification from our partner that Contact and Subscriber status is currently having issues in Brazil, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

  2. resolved Jun 03, 2026, 09:21 PM UTC

    Date: 06/03/2026 Start Time: 12:38 UTC End Time: 21:10 UTC We received notification from our partner that the issue previously noticed in Brazil has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Read the full incident report →

Minor June 2, 2026

Operator Alert - Togo (TG) - Togo Cellulaire (615/01) - 06/02/26

Detected by Pingoru
Jun 02, 2026, 10:02 AM UTC
Resolved
Jun 02, 2026, 12:12 PM UTC
Duration
2h 9m
Affected: EMEA - All countries
Timeline · 2 updates
  1. investigating Jun 02, 2026, 10:02 AM UTC

    Start Time: 02:54am PDT - 06/02/26 End Time: Ongoing We received notification that Togo Cellulaire (615/01) from Togo (TG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01181003

  2. resolved Jun 02, 2026, 12:12 PM UTC

    Start Time: 02:54am PDT - 06/02/26 End Time: 04:39am PDT - 06/02/26 We received notification that the network issues previously reported by Togo Cellulaire (615/01) from Togo (TG) have been resolved. Togo Cellulaire (615/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01181003

Read the full incident report →

Minor May 31, 2026

Operator Alert - Burundi (BI) - Econet Leo - UCOM (642/01;82) 05/30/26

Detected by Pingoru
May 31, 2026, 05:12 AM UTC
Resolved
May 31, 2026, 09:43 AM UTC
Duration
4h 31m
Affected: EMEA - All countries
Timeline · 2 updates
  1. investigating May 31, 2026, 05:12 AM UTC

    Start Time: 10:06 PM PDT - 05/30/26 End Time: Ongoing We received notification that Econet Leo - UCOM (642/01;82) from Burundi (BI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01180152

  2. resolved May 31, 2026, 09:43 AM UTC

    Start Time: 10:06 PM PDT - 05/30/26 End Time: 12:08 AM PDT- 05/31/26 We received notification that the network issues previously reported by Econet Leo - UCOM (642/01;82) from Burundi (BI) have been resolved. Econet Leo - UCOM (642/01;82) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01180152

Read the full incident report →

Minor May 31, 2026

Operator Alert - China (CN) - China Unicom (460/01;06;09)

Detected by Pingoru
May 31, 2026, 03:23 AM UTC
Resolved
May 31, 2026, 09:09 AM UTC
Duration
5h 46m
Affected: China
Timeline · 2 updates
  1. investigating May 31, 2026, 03:23 AM UTC

    Start Time: 07:50 PM PDT - 05/30/26 End Time: Ongoing We received notification that China Unicom (460/01;06;09) from China (CN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01180138

  2. resolved May 31, 2026, 09:09 AM UTC

    Start Time: 07:50 PM PDT - 05/30/26 End Time: 11:47 PM PDT - 05/30/26 We received notification that the network issues previously reported by China Unicom (460/01;06;09) from China (CN) have been resolved. China Unicom (460/01;06;09) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01180138

Read the full incident report →

Major May 30, 2026

Operator Alert - Saudi Arabia (SA) - MTC Saudi Arabia (Zain SA) (420/04;09;10)

Detected by Pingoru
May 30, 2026, 03:35 AM UTC
Resolved
May 30, 2026, 06:25 AM UTC
Duration
2h 49m
Affected: Saudi Arabia
Timeline · 2 updates
  1. investigating May 30, 2026, 03:35 AM UTC

    Start Time: 8:29 PM PST - 05/29/26 End Time: Ongoing We received notification that MTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01179915

  2. resolved May 30, 2026, 06:25 AM UTC

    Start Time: 08:29 PM PST - 05/29/26 End Time: 09:41 PM PST - 05/29/26 We received notification that the network issues previously reported by MTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) have been resolved. MTC Saudi Arabia (Zain SA) (420/04;09;10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01179915

Read the full incident report →

Notice May 30, 2026

PhoneID Contact Match Service Alert - United Kingdom

Detected by Pingoru
May 30, 2026, 12:14 AM UTC
Resolved
May 30, 2026, 02:28 AM UTC
Duration
2h 14m
Affected: Contact match
Timeline · 2 updates
  1. identified May 30, 2026, 12:14 AM UTC

    Date: 05/29/26 Start Time: 04:05 PM PDT End Time: Ongoing We received notification from our partner that Contact Match is currently having issues in United Kingdom, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. #01179835 If you have any questions, please contact us at [email protected].

  2. resolved May 30, 2026, 02:28 AM UTC

    Date: 05/29/26 Start Time: 04:05 PM PDT End Time: 05:15 PM PDT We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Read the full incident report →

Minor May 29, 2026

Operator Alert - Guatemala (GT) - Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) - 5/28/26

Detected by Pingoru
May 29, 2026, 07:01 AM UTC
Resolved
May 29, 2026, 09:42 AM UTC
Duration
2h 41m
Affected: NA & LATAM - All countries
Timeline · 2 updates
  1. investigating May 29, 2026, 07:01 AM UTC

    Start Time: 23:56 PDT - 5/28/26 End Time: Ongoing We received notification that Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) from Guatemala (GT) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01179271

  2. resolved May 29, 2026, 09:42 AM UTC

    Start Time: 23:56 PDT - 5/28/26 End Time: 02:41 AM PDT - 5/29/26 We received notification that the network issues previously reported by Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) from Guatemala (GT) have been resolved. Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01179271

Read the full incident report →