- Detected by Pingoru
- May 02, 2026, 10:44 PM UTC
- Resolved
- May 03, 2026, 03:10 AM UTC
- Duration
- 4h 26m
Affected: Contact match
Timeline · 2 updates
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identified May 02, 2026, 10:44 PM UTC
Date: 05/02/26 Start Time: 14:53 PM PDT End Time: Ongoing We received notification from our partner that Phone ID Contact Match addon is currently having issues in United Kingdom, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
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resolved May 03, 2026, 03:10 AM UTC
Date: 05/02/26 Start Time: 14:53 PM PDT End Time: 19:18 PM PDT We received notification from our partner that the issue previously noticed in United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Read the full incident report →
- Detected by Pingoru
- May 02, 2026, 06:37 AM UTC
- Resolved
- May 02, 2026, 09:55 AM UTC
- Duration
- 3h 17m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating May 02, 2026, 06:37 AM UTC
Start Time:23:29 PM PST - 05/01/26 End Time: Ongoing We received notification that IDC Interdnestrcom (259/03;60) from Moldova (MD) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01165366]
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resolved May 02, 2026, 09:55 AM UTC
Start Time:23:29 PM PST - 05/01/26 End Time: 12:30 AM PST - 05/01/263 We received notification that the network issues previously reported by IDC Interdnestrcom (259/03;60) from Moldova (MD) have been resolved. IDC Interdnestrcom (259/03;60) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF[01165366]
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 10:53 PM UTC
- Resolved
- May 01, 2026, 11:30 PM UTC
- Duration
- 36m
Affected: CanadaContact matchSubscriber status
Timeline · 2 updates
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investigating May 01, 2026, 10:53 PM UTC
We have received notification that services for Phone ID Contact Match, Sim Swap and Subscriber Status are experiencing delays in Canada. We will inform you as soon as we receive a resolution.
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resolved May 01, 2026, 11:30 PM UTC
Date: 05/01/26 Start Time: 16:01 PDT End Time: 16:53 PDT We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 05:40 AM UTC
- Resolved
- May 01, 2026, 02:59 PM UTC
- Duration
- 9h 19m
Affected: NA & LATAM - All countries
Timeline · 2 updates
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investigating May 01, 2026, 05:40 AM UTC
Start Time: 10:33 PM PDT - 04/30/26 End Time: Ongoing We received notification that Telefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01165032
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resolved May 01, 2026, 02:59 PM UTC
Start Time: 10:33 PM PDT - 04/30/26 End Time: 06:30 AM PDT - 05/01/26 We received notification that the network issues previously reported by Telefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) have been resolved. Telefonica Celular S.A (CELTEL) (708/02;002) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01165032
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 07:25 PM UTC
- Resolved
- May 01, 2026, 04:44 AM UTC
- Duration
- 1d 9h
Affected: EMEA - All countries
Timeline · 2 updates
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investigating Apr 29, 2026, 07:25 PM UTC
Start Time: 12:23 PM PST - 04/29/26 End Time: Ongoing We received notification that Orange Cameroun S.A. (624/02) from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01164299
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resolved May 01, 2026, 04:44 AM UTC
Start Time: 12:23 PM PST - 04/29/26 End Time: 07:32 PM PST - 04/30/26 We received notification that the network issues previously reported by Orange Cameroun S.A. (624/02) from Cameroon (CM) have been resolved. Orange Cameroun S.A. (624/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01164299
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 05:08 AM UTC
- Resolved
- Apr 29, 2026, 05:15 PM UTC
- Duration
- 12h 6m
Affected: NA & LATAM - All countries
Timeline · 2 updates
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investigating Apr 29, 2026, 05:08 AM UTC
Start Time: 09:59 PM PDT - 04/28/26 End Time: Ongoing We received notification that Telefonica Moviles Costa Rica (712/04) from Costa Rica (CR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01163854
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resolved Apr 29, 2026, 05:15 PM UTC
Start Time: 09:59 PM PDT - 04/28/26 End Time: 09:02 AM PDT - 04/29/26 We received notification that the network issues previously reported by Telefonica Moviles Costa Rica (712/04) from Costa Rica (CR) have been resolved. Telefonica Moviles Costa Rica (712/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01163854
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 06:55 PM UTC
- Resolved
- Apr 28, 2026, 07:51 PM UTC
- Duration
- 56m
Affected: South Korea
Timeline · 2 updates
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investigating Apr 28, 2026, 06:55 PM UTC
Start Time: 11:52 AM PST - 28/04/26 End Time: Ongoing We received notification that KTF (450/02;04;08) from South Korea (KR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01163657
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resolved Apr 28, 2026, 07:51 PM UTC
Start Time: 11:52 AM PST - 28/04/26 End Time: 12:35 PM PST - 28/04/26 We received notification that the network issues previously reported by KTF (450/02;04;08) from South Korea (KR) have been resolved. KTF (450/02;04;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01163657
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 04:27 PM UTC
- Resolved
- Apr 28, 2026, 06:32 PM UTC
- Duration
- 2h 4m
Affected: Germany
Timeline · 2 updates
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investigating Apr 28, 2026, 04:27 PM UTC
Start Time: 09:24 AM PST - 04/28/26 End Time: Ongoing We received notification that Lebara (Group 3G) (262/14) from Germany (DE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01163602
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resolved Apr 28, 2026, 06:32 PM UTC
Start Time: 11:00 AM PST - 04/28/26 End Time: 09:24 AM PST - 04/28/26 We received notification that the network issues previously reported by Lebara (Group 3G) (262/14) from Germany (DE) have been resolved. Lebara (Group 3G) (262/14) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01163602
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 03:52 PM UTC
- Resolved
- Apr 29, 2026, 08:10 PM UTC
- Duration
- 1d 4h
Affected: EMEA - All countriesIreland
Timeline · 2 updates
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investigating Apr 28, 2026, 03:52 PM UTC
Start Time: 08:49 AM PST - 04/28/26 End Time: Ongoing We received notification that UPC Communications (272/15) from Ireland (IE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01163592
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resolved Apr 29, 2026, 08:10 PM UTC
Start Time: 08:49 AM PST - 04/28/26 End Time: 12:32 AM PST - 04/29/26 We received notification that the network issues previously reported by UPC Communications (272/15) from Ireland (IE) have been resolved. UPC Communications end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01163592
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 09:30 PM UTC
- Resolved
- Apr 28, 2026, 01:16 AM UTC
- Duration
- 3h 45m
Affected: APAC - All countriesPakistan
Timeline · 2 updates
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investigating Apr 27, 2026, 09:30 PM UTC
Start Time: 2:16 PM PST - 04/27/26 End Time: Ongoing We received notification that Jazz (410/01;07) from Pakistan (PK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01163123
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resolved Apr 28, 2026, 01:16 AM UTC
Start Time: 2:16 PM PST - 04/27/26 End Time: 4:30 PM PST - 04/27/26 We received notification that the network issues previously reported by Jazz (410/01;07) from Pakistan (PK) have been resolved. Jazz (410/01;07) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01163123
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 02:58 PM UTC
- Resolved
- Apr 27, 2026, 05:27 PM UTC
- Duration
- 2h 28m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating Apr 27, 2026, 02:58 PM UTC
Start Time: 07:50 PT - 04/27/26 End Time: Ongoing We received notification that Telia (242/02;05) from Norway (NO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01163000
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resolved Apr 27, 2026, 05:27 PM UTC
Start Time: 07:50 AM PT - 04/27/26 End Time: 10:02 AM PT - 04/27/26 We received notification that the network issues previously reported by Telia (242/02;05) from Norway (NO) have been resolved. Telia (242/02;05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01163000
Read the full incident report →
- Detected by Pingoru
- Apr 25, 2026, 11:49 PM UTC
- Resolved
- Apr 30, 2026, 08:01 AM UTC
- Duration
- 4d 8h
Affected: Colombia
Timeline · 2 updates
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investigating Apr 25, 2026, 11:49 PM UTC
Start Time: 16:30PM PDT - 4/25/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DLC and DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01162496
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resolved Apr 30, 2026, 08:01 AM UTC
Start Time: 16:30PM PDT - 4/25/26 End Time: 21:30PM PDT - 4/29/26 Previously reported issues with 2-Way SMS delivery toward Colombia (CO) has been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01162496
Read the full incident report →
- Detected by Pingoru
- Apr 25, 2026, 11:45 PM UTC
- Resolved
- Apr 26, 2026, 06:34 AM UTC
- Duration
- 6h 49m
Affected: NA & LATAM - All countries
Timeline · 2 updates
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investigating Apr 25, 2026, 11:45 PM UTC
Start Time: 4:40 PM PDT - 04/25/26 End Time: Ongoing We received notification that Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) from Dominican Republic (DO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01162495
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resolved Apr 26, 2026, 06:34 AM UTC
Start Time: 4:40 PM PDT - 04/25/26 End Time: 11:31 PDT PM - 04/25/26 We received notification that the network issues previously reported by Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) from Dominican Republic (DO) have been resolved. Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01162495
Read the full incident report →
- Detected by Pingoru
- Apr 25, 2026, 05:21 PM UTC
- Resolved
- Apr 26, 2026, 03:59 AM UTC
- Duration
- 10h 37m
Affected: NA & LATAM - All countriesPeru
Timeline · 2 updates
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investigating Apr 25, 2026, 05:31 PM UTC
Start Time: 10:21 AM PST - 04/25/26 End Time: Ongoing We received notification that Movistar (Telefonica) (716/06) from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01162452
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resolved Apr 26, 2026, 03:59 AM UTC
Start Time: 10:21 AM PST - 04/25/26 End Time: 08:57 PM PST - 04/25/26 We received notification that the network issues previously reported by Movistar (Telefonica) (716/06)] from Peru have been resolved. Movistar (Telefonica) (716/06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01162452
Read the full incident report →
- Detected by Pingoru
- Apr 25, 2026, 01:27 AM UTC
- Resolved
- Apr 25, 2026, 03:28 AM UTC
- Duration
- 2h
Affected: NA & LATAM - All countries
Timeline · 2 updates
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investigating Apr 25, 2026, 01:27 AM UTC
Start Time: 06:21 PM PDT - 04/24/26 End Time: Ongoing We received notification that Telecomunicaciones Movilnet C.A. (734/06) from Venezuela (VE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01162325
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resolved Apr 25, 2026, 03:28 AM UTC
Start Time: 06:21 PM PDT - 04/24/26 End Time: 08:06 PM PDT - 04/24/26 We received notification that the network issues previously reported by Telecomunicaciones Movilnet C.A. (734/06) from Venezuela (VE) have been resolved. Telecomunicaciones Movilnet C.A. (734/06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01162325
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 02:01 PM UTC
- Resolved
- Apr 23, 2026, 07:15 PM UTC
- Duration
- 5h 14m
Affected: NA & LATAM - All countries
Timeline · 2 updates
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investigating Apr 23, 2026, 02:01 PM UTC
Start Time: 07:00 PT - 04/23/26 End Time: Ongoing We received notification that ANTEL (748/01) from Uruguay (UY) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01161546
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resolved Apr 23, 2026, 07:15 PM UTC
Start Time: 07:00 PT - 04/23/26 End Time: 11:30 PT - 04/23/26 We received notification that the network issues previously reported by ANTEL (748/01) from Uruguay (UY) have been resolved. ANTEL (748/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01161546
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 12:21 PM UTC
- Resolved
- Apr 23, 2026, 02:27 PM UTC
- Duration
- 2h 6m
Affected: EMEA - All countriesEgypt
Timeline · 2 updates
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investigating Apr 23, 2026, 12:21 PM UTC
Start Time: [TIMESTAMP IN PST] - MM/DD/YY End Time: Ongoing We received notification that Orange (Mobinil) (602/01) from Egypt (EG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01161506
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resolved Apr 23, 2026, 02:27 PM UTC
Start Time: 05:18AM - 04/23/2026 End Time: 06:00AM - 04/23/2026 We received notification that the network issues previously reported by Orange (Mobinil) (602/01) from Egypt (EG) have been resolved. Orange (Mobinil) (602/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01161506
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 11:58 AM UTC
- Resolved
- Apr 23, 2026, 12:03 PM UTC
- Duration
- 4m
Affected: United States
Timeline · 2 updates
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investigating Apr 23, 2026, 11:58 AM UTC
Issue: US/CA Operators - Quality degradation Start Time: 04:35 PT - 04/23/26 End Time: Ongoing Summary: We currently experience quality degradation toward United States. SMS messages towards these operator(s) may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01161496
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resolved Apr 23, 2026, 12:03 PM UTC
Issue: US/CA Operators - Quality degradation Start Time: 04:35 PT - 04/23/26 End Time: 05:00 PT - 04/23/26 Summary: We currently experience quality degradation toward United States. SMS messages towards these operator(s) may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01161496
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 06:36 AM UTC
- Resolved
- Apr 23, 2026, 07:54 PM UTC
- Duration
- 13h 17m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating Apr 23, 2026, 06:36 AM UTC
Start Time: 11:26PM PDT - 04/22/26 End Time: Ongoing We received notification that Orange Cameroun S.A. (624/02) from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01161308
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resolved Apr 23, 2026, 07:54 PM UTC
Start Time: 11:26PM PDT - 04/22/26 End Time: 11:24 AM PDT - 04/23/26 We received notification that the network issues previously reported by Orange Cameroun S.A. (624/02) from Cameroon (CM) have been resolved. Orange Cameroun S.A. (624/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01161308
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 09:32 PM UTC
- Resolved
- Apr 23, 2026, 02:48 AM UTC
- Duration
- 5h 16m
Affected: Germany
Timeline · 2 updates
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investigating Apr 22, 2026, 09:32 PM UTC
Start Time: 13:28 PDT - 4/22/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Germany (DE). Please note that all DLC and DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution.
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resolved Apr 23, 2026, 02:48 AM UTC
Start Time: 13:28 PDT - 4/22/26 End Time: 18:00 PDT - 4/22/26 Previously reported issues with 2-Way SMS delivery toward Germany (DE) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected].
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 09:08 PM UTC
- Resolved
- Apr 23, 2026, 02:01 AM UTC
- Duration
- 4h 53m
Affected: NA & LATAM - All countries
Timeline · 2 updates
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investigating Apr 22, 2026, 09:08 PM UTC
Start Time: 13:58 PDT - 4/22/26 End Time: Ongoing We received notification that Telefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01161152
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resolved Apr 23, 2026, 02:01 AM UTC
Start Time: 1:58 PM PDT - 4/22/26 End Time: 6:47 PM PDT - 4/22/26 We received notification that the network issues previously reported by Telefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) have been resolved. Telefonica Celular S.A (CELTEL) (708/02;002) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01161152
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 05:16 PM UTC
- Resolved
- Apr 23, 2026, 01:16 AM UTC
- Duration
- 7h 59m
Affected: China
Timeline · 2 updates
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investigating Apr 22, 2026, 05:16 PM UTC
Start Time: 10:13 PT 22.04.2026. End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward China (CN) - China Mobile (460/00;02;07;28;04;08). Please note that all DLC and DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01161088
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resolved Apr 23, 2026, 01:16 AM UTC
Resolved Start Time: 10:13 PT 22.04.2026. End Time: 16:00 PT 22.04.2026. SF 01161088
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 07:57 AM UTC
- Resolved
- Apr 22, 2026, 11:10 AM UTC
- Duration
- 3h 12m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating Apr 22, 2026, 07:57 AM UTC
Start Time: 12:48 AM PDT - 04/22/26 End Time: Ongoing We received notification that Tango SA (270/77) from Luxembourg (LU) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01160805
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resolved Apr 22, 2026, 11:10 AM UTC
Start Time: 12:48 PDT - 04/22/26 End Time: 02:11 PDT - 04/22/26 We received notification that the network issues previously reported by Tango SA (270/77) from Luxembourg (LU) have been resolved. Tango SA (270/77) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01160805
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 01:32 AM UTC
- Resolved
- Apr 22, 2026, 04:09 AM UTC
- Duration
- 2h 36m
Affected: APAC - All countries
Timeline · 2 updates
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investigating Apr 22, 2026, 01:32 AM UTC
Start Time: 18:27 PM PST - 04/21/26 End Time: Ongoing We received notification thatMTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01160694
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resolved Apr 22, 2026, 04:09 AM UTC
Start Time: 18:27 PM PST - 04/21/26 End Time: 19:47 PM PST - 04/21/26 We received notification that the network issues previously reported by MTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) have been resolved. MTC Saudi Arabia (Zain SA) (420/04;09;10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01160694
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 12:59 AM UTC
- Resolved
- Apr 22, 2026, 05:26 AM UTC
- Duration
- 4h 26m
Affected: Colombia
Timeline · 2 updates
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investigating Apr 22, 2026, 12:59 AM UTC
Start Time: 05:50 pm PDT - 04/21/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01160682
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resolved Apr 22, 2026, 05:26 AM UTC
Start Time: 05:50 pm PDT - 04/21/26 End Time: 10:23 pm PDT - 04/21/26 Previously reported issues with 2-Way SMS delivery toward Colombia (CO) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01160682
Read the full incident report →
