- Detected by Pingoru
- Aug 10, 2026, 07:51 AM UTC
- Resolved
- Aug 10, 2026, 01:48 PM UTC
- Duration
- 5h 56m
Affected: Unified Portal - https://my.telesign.comTeleportal - https://teleportal.telesign.com/Portal - https://portal.telesign.com
Timeline · 2 updates
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identified Aug 10, 2026, 07:51 AM UTC
We have detected an issue with Summary reports in Teleportal not accurately showing the number of requests sent between the 8th of August and today. This has already been identified by our corresponding team and a fix is expected to be released soon.
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resolved Aug 10, 2026, 01:48 PM UTC
Please note that the issue with Summary reports in Teleportal not accurately showing the number of requests sent has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 09, 2026, 09:14 AM UTC
- Resolved
- Aug 09, 2026, 09:57 AM UTC
- Duration
- 42m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating Aug 09, 2026, 09:14 AM UTC
Issue: Operator - Airtel Quality degradation Start Time: 2:00 AM PDT - 08/09/26 Summary: We received notification that Airtel networks are currently experiencing issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01217154
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resolved Aug 09, 2026, 09:57 AM UTC
Issue: Operator - Airtel Quality degradation Start Time: 2:00 AM PDT - 08/09/26 End Time: 2:50 AM PDT - 08/09/26 We received notification that the network issues previously reported by Airtel have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01217154
Read the full incident report →
- Detected by Pingoru
- Aug 09, 2026, 06:27 AM UTC
- Resolved
- Aug 09, 2026, 08:11 AM UTC
- Duration
- 1h 43m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating Aug 09, 2026, 06:27 AM UTC
Start Time: 11:22 PM PDT - 08/08/26 End Time: Ongoing We received notification that Vodacom (655/01) from South Africa (ZA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01217133
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resolved Aug 09, 2026, 08:11 AM UTC
Start Time: 11:22 PM PDT - 08/08/26 End Time: 12:35 AM PDT - 08/09/26 We received notification that the network issues previously reported by Vodacom (655/01) from South Africa (ZA) have been resolved. Vodacom (655/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01217133
Read the full incident report →
- Detected by Pingoru
- Aug 08, 2026, 05:16 PM UTC
- Resolved
- Aug 08, 2026, 09:25 PM UTC
- Duration
- 4h 8m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating Aug 08, 2026, 05:16 PM UTC
Start Time: 10:14 AM PST - 08/08/26 End Time: Ongoing We received notification that MTN Uganda (641/10) from Uganda (UG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01217024
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resolved Aug 08, 2026, 09:25 PM UTC
Start Time: 10:14 AM PST - 08/08/26 End Time: 12:52 PM PST - 08/08/26 We received notification that the network issues previously reported by MTN Uganda (641/10) from Uganda (UG) have been resolved. MTN Uganda (641/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF01217024
Read the full incident report →
- Detected by Pingoru
- Aug 06, 2026, 04:49 PM UTC
- Resolved
- Aug 06, 2026, 06:51 PM UTC
- Duration
- 2h 2m
Affected: United Kingdom
Timeline · 2 updates
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investigating Aug 06, 2026, 04:49 PM UTC
Start Time: 9:42 AM PST- 08/06/26 End Time: Ongoing We received notification that Lycamobile Limited (234/26) from United Kingdom (GB) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01216101
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resolved Aug 06, 2026, 06:51 PM UTC
Start Time: 9:42 AM PST- 08/06/26 End Time: 11:25 AM PST- 08/06/26 We received notification that the network issues previously reported by Lycamobile Limited (234/26) from United Kingdom (GB) have been resolved. Lycamobile Limited (234/26) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01216101
Read the full incident report →
- Detected by Pingoru
- Aug 06, 2026, 11:25 AM UTC
- Resolved
- Aug 06, 2026, 01:19 PM UTC
- Duration
- 1h 54m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating Aug 06, 2026, 11:25 AM UTC
Start Time: 04:15am PDT - 08/06/26 End Time: Ongoing We received a notification that all MNOs in Bahrain (BH) are currently experiencing network issues, which may cause delays in the delivery of SMS messages. We will inform you once the operators have resolved the issue. SF 01215891, 01215890, 01215888
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resolved Aug 06, 2026, 01:19 PM UTC
Start Time: 04:15am PDT - 08/06/26 End Time: 05:54am PDT - 08/06/26 We received notification that the network issues previously reported by all MNOs from Bahrain (BH) have been resolved. Bahrain (BH) all MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01215891, 01215890, 01215888
Read the full incident report →
- Detected by Pingoru
- Aug 06, 2026, 04:41 AM UTC
- Resolved
- Aug 06, 2026, 10:05 AM UTC
- Duration
- 5h 24m
Affected: Chile
Timeline · 2 updates
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investigating Aug 06, 2026, 04:41 AM UTC
Issue: Operator - ENTEL PCS Telecomunicaciones (730/01;10;19) Quality degradation Start Time: 08:40pm PDT - 08/05/26 End Time: Ongoing Summary: We received notification that ENTEL PCS Telecomunicaciones (730/01;10;19) from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01215660
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resolved Aug 06, 2026, 10:05 AM UTC
Start Time: 08:40pm PDT - 08/05/26 End Time: 12:47am PDT - 08/06/26 We received notification that the network issues previously reported by ENTEL PCS Telecomunicaciones (730/01;10;19) from Chile (CL) have been resolved. ENTEL PCS end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01215660
Read the full incident report →
- Detected by Pingoru
- Aug 05, 2026, 06:37 PM UTC
- Resolved
- Aug 06, 2026, 02:41 PM UTC
- Duration
- 20h 4m
Affected: South Africa
Timeline · 2 updates
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investigating Aug 05, 2026, 06:37 PM UTC
We have received notification that services for Phone ID Sim Swap are experiencing delays. We will inform you as soon as we receive a resolution. Date: 08/05/2026 Start Time: 04:00 AM PDT End Time: Ongoing
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resolved Aug 06, 2026, 02:41 PM UTC
Dear Customers and Partners, We have been informed that the issues mentioned have been resolved, and all services for the Phone ID Sim Swap product in South Africa are fully restored. Start Date: 08/05/2026 Start Time: 04:00 AM PDT End Date: 08/06/2026 End Time: 12:30 AM PDT Should any further assistance be needed, please do not hesitate to contact us at [email protected]
Read the full incident report →
- Detected by Pingoru
- Aug 05, 2026, 05:18 AM UTC
- Resolved
- Aug 05, 2026, 08:03 AM UTC
- Duration
- 2h 44m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating Aug 05, 2026, 05:18 AM UTC
Start Time: 10:15pm PDT - 08/04/26 End Time: Ongoing We received notification that Unitel (631/02) from Angola (AO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01214993
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resolved Aug 05, 2026, 08:03 AM UTC
Start Time: 10:15pm PDT - 08/04/26 End Time: 11:55pm PDT - 08/04/26 We received notification that the network issues previously reported by Unitel (631/02) from Angola (AO) have been resolved. Unitel (631/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01214993
Read the full incident report →
- Detected by Pingoru
- Aug 05, 2026, 02:11 AM UTC
- Resolved
- Aug 05, 2026, 03:39 AM UTC
- Duration
- 1h 27m
Affected: Intelligence
Timeline · 2 updates
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investigating Aug 05, 2026, 02:11 AM UTC
Dear Customers and Partners, We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery. Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings. If you have any questions, please contact us at [email protected].
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resolved Aug 05, 2026, 03:39 AM UTC
Date: 08/04/2026 Start time: 06:34 PM PDT End Time: 06:44 PM PDT Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident. We are currently working on the root cause analysis and will provide it once available. We sincerely apologize for the inconvenience this may have caused you.
Read the full incident report →
- Detected by Pingoru
- Aug 04, 2026, 04:43 PM UTC
- Resolved
- Aug 04, 2026, 06:18 PM UTC
- Duration
- 1h 35m
Affected: Romania
Timeline · 2 updates
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investigating Aug 04, 2026, 04:43 PM UTC
Start Time: 9:36AM PDT - 8/4/26 End Time: Ongoing We received notification that RCS & RDS DigiMobil (226/05) from Romania (RO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01214759
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resolved Aug 04, 2026, 06:18 PM UTC
Start Time: 9:36AM PDT - 8/4/26 End Time: 10:43AM PDT - 8/4/26 We received notification that the network issues previously reported by RCS & RDS DigiMobil (226/05) from Romania (RO) have been resolved. RCS & RDS DigiMobil (226/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01214759
Read the full incident report →
- Detected by Pingoru
- Aug 04, 2026, 09:16 AM UTC
- Resolved
- Aug 04, 2026, 10:08 AM UTC
- Duration
- 52m
Affected: Germany
Timeline · 2 updates
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investigating Aug 04, 2026, 09:16 AM UTC
Start Time: 2:14 AM PDT - 8/4/26 End Time: Ongoing We received notification that Telekom (T-Mobile/D1) (262/01;06;78) from Germany (DE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01214369
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resolved Aug 04, 2026, 10:08 AM UTC
Start Time: 2:14 AM PDT - 8/4/26 End Time: 2:49 AM PDT - 8/4/26 We received notification that the network issues previously reported by Telekom (T-Mobile/D1) (262/01;06;78) from Germany (DE) have been resolved. Telekom (T-Mobile/D1) (262/01;06;78) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01214369
Read the full incident report →
- Detected by Pingoru
- Aug 03, 2026, 03:48 PM UTC
- Resolved
- Aug 03, 2026, 05:47 PM UTC
- Duration
- 1h 59m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating Aug 03, 2026, 03:48 PM UTC
Start Time: 8:42 AM PST - 08/03/26 End Time: Ongoing We received notification that Ooredoo (Wataniya) (419/03) from Kuwait (KW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01213774
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resolved Aug 03, 2026, 05:47 PM UTC
Start Time: 8:42 AM PST - 08/03/26 End Time: 10:25 AM PST - 08/03/26 We received notification that the network issues previously reported by Ooredoo (Wataniya) (419/03) from Kuwait (KW) have been resolved. Ooredoo (Wataniya) (419/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01213774
Read the full incident report →
- Detected by Pingoru
- Aug 03, 2026, 02:45 PM UTC
- Resolved
- Aug 05, 2026, 08:31 AM UTC
- Duration
- 1d 17h
Affected: Brazil
Timeline · 2 updates
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investigating Aug 03, 2026, 02:45 PM UTC
Start Time: 7:30AM PDT - 8/3/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Brazil (BR) - Claro (724/05;12;38). Please note that some of DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01213689
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resolved Aug 05, 2026, 08:31 AM UTC
Start Time: 7:30AM PDT - 8/3/26 End Time: 9:47AM PDT - 8/4/26 Previously reported issues with 2-Way SMS delivery toward Brazil (BR) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01213689
Read the full incident report →
- Detected by Pingoru
- Aug 03, 2026, 12:03 AM UTC
- Resolved
- Aug 05, 2026, 09:38 PM UTC
- Duration
- 2d 21h
Affected: Indonesia
Timeline · 2 updates
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identified Aug 03, 2026, 12:03 AM UTC
Date: 08/02/2026 Start Time: 02:35 PM PST End Time: Ongoing We received a notification from our partner that Phone ID Live is currently experiencing issues in Indonesia (ID) for Indosat Ooredoo Hutchison (510/01;03;21;89) end users, which may cause delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
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resolved Aug 05, 2026, 09:38 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2026, 06:52 PM UTC
- Resolved
- Jul 29, 2026, 08:58 PM UTC
- Duration
- 2h 5m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating Jul 29, 2026, 06:52 PM UTC
Start Time: 11:45 PDT - 07/29/26 End Time: Ongoing We received notification that Safaricom Limited (639/02) from Kenya (KE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01211431
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resolved Jul 29, 2026, 08:58 PM UTC
Start Time: 11:45 AM PDT - 07/29/26 End Time: 12:52 PM PDT - 07/29/26 We received notification that the network issues previously reported by Safaricom Limited (639/02) from Kenya (KE) have been resolved. Safaricom Limited (639/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01211431
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2026, 12:16 AM UTC
- Resolved
- Aug 06, 2026, 03:29 AM UTC
- Duration
- 8d 3h
Affected: Colombia
Timeline · 2 updates
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investigating Jul 29, 2026, 12:16 AM UTC
Start Time: 04:20 PM PST - 07/28/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01210825
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resolved Aug 06, 2026, 03:29 AM UTC
Start Time: 04:20 PM PST - 07/28/26 End Time: 11:00 AM PST - 08/03/26 Previously reported issues with 2-Way SMS delivery toward Colombia (CO) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01210825
Read the full incident report →
- Detected by Pingoru
- Jul 28, 2026, 09:08 AM UTC
- Resolved
- Jul 28, 2026, 10:23 AM UTC
- Duration
- 1h 14m
Affected: WhatsAppWhatsAppMessaging API
Timeline · 2 updates
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investigating Jul 28, 2026, 09:08 AM UTC
Dear Customers and Partners, We are currently experiencing a service disruption. Our Network Engineers team is working to identify the root cause and implement a solution. Once we have more information, we will make sure to update you.
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resolved Jul 28, 2026, 10:23 AM UTC
Start Time: 06:05 UTC End Time: 10:11 UTC Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident. We are currently working on the root cause analysis and will provide it once available. We sincerely apologize for the inconvenience this may have caused you.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 10:39 AM UTC
- Resolved
- Jul 24, 2026, 10:34 PM UTC
- Duration
- 11h 54m
Affected: NA & LATAM - All countries
Timeline · 2 updates
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investigating Jul 24, 2026, 10:39 AM UTC
Start Time: 03:35AM PDT - 07/24/2026 End Time: Ongoing We received notification that Claro (712/03) from Costa Rica (CR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01208736
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resolved Jul 24, 2026, 10:34 PM UTC
Start Time: 3:35AM PDT - 07/24/2026 End Time: 2:45 PM PDT - 07/24/2026 We received notification that the network issues previously reported by Claro (712/03) from Costa Rica (CR) have been resolved. Claro (712/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01208736
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 08:30 AM UTC
- Resolved
- Jul 24, 2026, 12:06 PM UTC
- Duration
- 3h 35m
Affected: NA & LATAM - All countries
Timeline · 2 updates
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investigating Jul 24, 2026, 08:30 AM UTC
Start Time: 1:27 AM PDT - 7/24/26 End Time: Ongoing We received notification that Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) from Guatemala (GT) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01208662
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resolved Jul 24, 2026, 12:06 PM UTC
Start Time: 1:27 AM PDT - 7/24/26 End Time: 03:17AM PDT - 07/24/2026 We received notification that the network issues previously reported by GuatemalaS.A.(Sercom/Claro)) (704/01;03) from Guatemala (GT) have been resolved. GuatemalaS.A.(Sercom/Claro)) (704/01;03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01208662
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 06:55 AM UTC
- Resolved
- Jul 24, 2026, 12:25 PM UTC
- Duration
- 5h 30m
Affected: EMEA - All countriesUnited KingdomContact match
Timeline · 3 updates
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identified Jul 24, 2026, 06:55 AM UTC
Date: 7/23/2026 Start Time: 11:20 PM PDT End Time: Ongoing We received notification from our partner that Contact match, Sim swap, and Number deactivation are currently having issues in the United Kingdom EE, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
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identified Jul 24, 2026, 07:51 AM UTC
Addon Number deactivation has been recovered, and we are continuing to work towards complete resolution.
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resolved Jul 24, 2026, 12:25 PM UTC
Date: 7/24/2026 Start Time: 11:20 PM PST 7/23/2026 End Time: 04:15 AM PST We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2026, 08:41 PM UTC
- Resolved
- Jul 25, 2026, 03:10 AM UTC
- Duration
- 1d 6h
Affected: EMEA - All countries
Timeline · 2 updates
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investigating Jul 23, 2026, 08:41 PM UTC
Start Time: 8:01 AM PST - 07/20/26 End Time: Ongoing We received notification that Onatel (642/03) from Burundi (BI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01206444
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resolved Jul 25, 2026, 03:10 AM UTC
Start Time: 8:01 AM PST - 07/20/26 End Time: 2:47 PM PST - 07/24/26 We received notification that the network issues previously reported by Onatel (642/03) from Burundi (BI) have been resolved. Onatel (642/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01206444
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2026, 06:40 AM UTC
- Resolved
- Jul 23, 2026, 09:36 AM UTC
- Duration
- 2h 55m
Affected: NA & LATAM - All countries
Timeline · 3 updates
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investigating Jul 23, 2026, 06:40 AM UTC
Start Time: 11:30PM PDT - 07/22/2026 End Time: Ongoing We received notification that Telefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01208061
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investigating Jul 23, 2026, 09:34 AM UTC
We are continuing to investigate this issue.
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resolved Jul 23, 2026, 09:36 AM UTC
Start Time: 11:30PM PDT - 07/22/2026 End Time: 01:10AM PDT - 07/23/2026 We received notification that the network issues previously reported by Telefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) have been resolved. Telefonica Celular S.A (CELTEL) (708/02;002) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01208061
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2026, 02:57 PM UTC
- Resolved
- Jul 23, 2026, 04:13 AM UTC
- Duration
- 13h 15m
Affected: APAC - All countries
Timeline · 2 updates
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investigating Jul 22, 2026, 02:57 PM UTC
Start Time: 05:30 AM PDT - 07/22/2026 End Time: Ongoing We received notification that Voice in India is currently experiencing service disruption. We will inform you once the operator has come to a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
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resolved Jul 23, 2026, 04:13 AM UTC
Date: 07/22/2026 Start Time: 05:30 AM PDT End Time: 10:00 AM PDT We received notification that the network issues previously reported by our networking partner from India have been resolved. The end users should no longer experience delays in receiving VOICE calls, as all services are now functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected].
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2026, 05:55 AM UTC
- Resolved
- Jul 22, 2026, 10:49 AM UTC
- Duration
- 4h 53m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating Jul 22, 2026, 05:55 AM UTC
Start Time: 10:51 PM PDT - 7/21/26 End Time: Ongoing We received notification that Sentel (608/02) from Senegal (SN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01207287
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resolved Jul 22, 2026, 10:49 AM UTC
Start Time: 10:51 PM PDT - 7/21/26 End Time: 11:33 PM PDT - 7/21/26 We received notification that the network issues previously reported by Sentel (608/02) from Senegal (SN) have been resolved. Sentel (608/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01207287
Read the full incident report →
