TeleSign incident

Operator Alert - United Arab Emirates (AE) - Etisalat (424/02) - 10/12/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on October 13, 2026 affecting EMEA - All countries and U.A.E., lasting 3h 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2026, 04:37 AM UTC
Resolved
Oct 13, 2026, 08:30 AM UTC
Duration
3h 52m
Detected by Pingoru
Oct 13, 2026, 04:37 AM UTC

Affected components

EMEA - All countriesU.A.E.

Update timeline

  1. investigating Oct 13, 2026, 04:37 AM UTC

    Start Time: 09:28 PM PDT - 10/12/26 End Time: Ongoing We are currently observing a quality degradation towards Etisalat (424/02) in United Arab Emirates (AE), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01252153

  2. resolved Oct 13, 2026, 08:30 AM UTC

    Start Time: 09:28 PM PDT - 10/12/26 End Time: 12:22 AM PDT - 10/13/26 Network issues previously reported for Etisalat (424/02) from United Arab Emirates (AE) have been resolved. Etisalat (424/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01252153