TeleSign incident
Operator Service Alert - Quality degradation for 10DLC -United States (US) - All MNOs 08/27/26
TeleSign experienced a minor incident on August 28, 2026 affecting United States, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2026, 04:35 AM UTC
Issue: United States (US) - All MNOs Quality degradation Date: 08/27/26 Start Time: 23:00 PDT Summary: We currently experience quality degradation toward United States (US) - All MNOs 10DLC traffic only. SMS messages towards these operator(s) 10DLC traffic only may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].
- resolved Aug 28, 2026, 05:18 AM UTC
Date: 08/27/26 Start Time: 23:00 PDT End Time:23:50 PDT We received notification that the network issues previously reported by All MNOs from United States have been resolved. All MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected].