TeleSign incident

Operator Alert - Brazil (BR) - Algar (724/07;32;33;34)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on July 3, 2026 affecting NA & LATAM - All countries and Brazil, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2026, 01:18 PM UTC
Resolved
Jul 03, 2026, 04:05 PM UTC
Duration
2h 47m
Detected by Pingoru
Jul 03, 2026, 01:18 PM UTC

Affected components

NA & LATAM - All countriesBrazil

Update timeline

  1. investigating Jul 03, 2026, 01:18 PM UTC

    Start Time: 06:11 AM PDT - 07/03/26 End Time: Ongoing We received notification that Algar (724/07;32;33;34) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01197992

  2. resolved Jul 03, 2026, 04:05 PM UTC

    Start Time: 06:11 AM PDT - 07/03/26 End Time: 07:51 AM PDT - 07/03/26 We received notification that the network issues previously reported by Algar (724/07;32;33;34) from Brazil (BR) have been resolved. Algar (724/07;32;33;34) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01197992