TeleSign incident

Operator Alert Kuwait (KW) - Zain (419/02) - 15:00PDT

Minor Resolved View vendor source →

TeleSign experienced a minor incident on October 7, 2026 affecting EMEA - All countries, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 10:12 PM UTC
Resolved
Oct 07, 2026, 11:36 PM UTC
Duration
1h 23m
Detected by Pingoru
Oct 07, 2026, 10:12 PM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Oct 07, 2026, 10:12 PM UTC

    Start Time: 15:00 PDT- 10/08/2026 End Time: Ongoing We are currently observing a quality degradation towards Zain (419/02) in Kuwait (KW), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01249655

  2. resolved Oct 07, 2026, 11:36 PM UTC

    Start Time: 15:00 PDT - 10/07/2026 End Time: 16:30 PDT - 10/07/2026 Network issues previously reported for Zain (419/02) from Kuwait (KW) have been resolved. Zain (419/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01249655