TeleSign experienced a minor incident on October 7, 2026 affecting Phone ID and SMS and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Phone IDSMSSMS Verify
Update timeline
- investigating Oct 07, 2026, 08:56 AM UTC
Dear Customers and Partners, We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery. Start Time: 8:44 UTC Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings. If you have any questions, please contact us at [email protected].
- investigating Oct 07, 2026, 08:59 AM UTC
We are continuing to investigate this issue.
- resolved Oct 07, 2026, 09:20 AM UTC
Date: 10/07/2026 Start Time: 8:44 UTC End Time: 8:56 UTC Our Team resolved the issue quickly, and no further degradation or disruption was observed.