TeleSign experienced a major incident on October 7, 2026 affecting Italy, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2026, 12:30 PM UTC
Start Time: 5:20 AM PDT - 10/07/26 End Time: Ongoing We are currently observing a quality degradation towards Multiple MNOs in Italy (IT) , which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01249162
- investigating Oct 07, 2026, 02:15 PM UTC
Start Time: 5:20 AM PDT - 10/07/26 End Time: 5:50 AM PDT - 10/07/26 We received notification that the network issues previously reported by Multiple Operators from Italy (IT) have been resolved. Multiple Operators end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01249162
- resolved Oct 07, 2026, 02:17 PM UTC
This incident has been resolved.