TeleSign incident

Operator Alert - Burundi (BI) - Econet Leo - UCOM (642/01;82) - 05/28/2026

Minor Resolved View vendor source →

TeleSign experienced a minor incident on May 29, 2026 affecting EMEA - All countries, lasting 12h 58m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 12:26 AM UTC
Resolved
May 29, 2026, 01:24 PM UTC
Duration
12h 58m
Detected by Pingoru
May 29, 2026, 12:26 AM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating May 29, 2026, 12:26 AM UTC

    Start Time: 05:21PM PDT - 05/28/2026 End Time: Ongoing We received notification that Econet Leo - UCOM (642/01;82) from Burundi (BI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01179145

  2. resolved May 29, 2026, 01:24 PM UTC

    Start Time: 05:21 PM PDT - 05/28/2026 End Time: 05:45 AM PDT - 05/28/2026 We received notification that the network issues previously reported by Econet Leo - UCOM (642/01;82) from Burundi (BI) have been resolved. Econet Leo - UCOM (642/01;82) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01179145