TeleSign incident
Operator Alert - Malaysia (MY) - Multiple MNOs
TeleSign experienced a minor incident on August 28, 2026 affecting APAC - All countries and Malaysia, lasting 8h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2026, 03:46 PM UTC
Start Time: 08:35 AM PST - 08/28/26 End Time: Ongoing We received notification that Multiple MNOs from Malaysia (MY) are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01227486 / 01227487/ 01227488
- resolved Aug 29, 2026, 12:35 AM UTC
Start Time: 08:35 AM PST - 08/28/26 End Time: 05:30 PM PST - 08/28/26 We received notification that the network issues previously reported by Multiple MNOs from Malaysia (MY) have been resolved. Multiple MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF