TeleSign incident

Service disruption for phone ID Live - United Kingdom

TeleSign experienced a notice incident on May 28, 2026 affecting United Kingdom, lasting 35d 16h. The incident has been resolved; the full update timeline is below.

Started: May 28, 2026, 07:09 AM UTC
Resolved: Jul 02, 2026, 11:17 PM UTC
Duration: 35d 16h
Detected by Pingoru: May 28, 2026, 07:09 AM UTC

Affected components

United Kingdom

Update timeline

investigating May 28, 2026, 07:09 AM UTC

We have received notification that services for Phone ID Live - United Kingdom are experiencing delays. We will inform you as soon as we receive a resolution. #01178575
resolved Jul 02, 2026, 11:17 PM UTC

Date: 05/27/2026 Start time: 11:36:30 PM PDT End time: 11:48:30 PM PDT We received notification from our partner that the issue previously noticed in United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.