TeleSign incident

Operator Alert - Costa Rica (CR) - Telefonica Moviles Costa Rica (712/04)

Major Resolved View vendor source →

TeleSign experienced a major incident on April 12, 2026 affecting NA & LATAM - All countries, lasting 5h 33m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2026, 03:45 AM UTC
Resolved
Apr 12, 2026, 09:18 AM UTC
Duration
5h 33m
Detected by Pingoru
Apr 12, 2026, 03:45 AM UTC

Affected components

NA & LATAM - All countries

Update timeline

  1. investigating Apr 12, 2026, 03:45 AM UTC

    Start Time: 08:43 PM PDT - 04/11/26 End Time: Ongoing We received notification that Telefonica Moviles Costa Rica (712/04) from Costa Rica (CR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01156620

  2. resolved Apr 12, 2026, 09:18 AM UTC

    Start Time: 08:43 PM PDT - 04/11/26 End Time: 01:54 AM PDT - 04/12/26 We received notification that the network issues previously reported by Telefonica Moviles Costa Rica (712/04) from Costa Rica (CR) have been resolved. Telefonica Moviles Costa Rica (712/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01156620