Resolved after 1 hour 36 minutes, affecting EMEA - All countries and APAC - All countries and 1 more, on September 6, 2026.
Dear Customers and Partners, The disruption of service for our Phone ID and SMS products has now been resolved. Date: 09/06/2026 Start Time: 12:05 PM PDT End Time: 12:22 PM PDT Our network operations team is still investigating the network degradation that caused the delay in SMS delivery. We will provide additional information once we have completed the investigation. We sincerely apologize for the inconvenience this may have caused you. If you have any questions, please contact us at [email protected].
Affected components
Update timeline
- investigating Sep 06, 2026, 07:21 PM UTC
Dear Customers and Partners, We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery. Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings. If you have any questions, please contact us at [email protected].
- resolved Sep 06, 2026, 08:58 PM UTC
Dear Customers and Partners, The disruption of service for our Phone ID and SMS products has now been resolved. Date: 09/06/2026 Start Time: 12:05 PM PDT End Time: 12:22 PM PDT Our network operations team is still investigating the network degradation that caused the delay in SMS delivery. We will provide additional information once we have completed the investigation. We sincerely apologize for the inconvenience this may have caused you. If you have any questions, please contact us at [email protected].
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