Incident affecting Fixed Telephony

Update timeline

1. investigating Jul 14, 2026, 01:34 AM UTC

   We are currently investigating an intermittent issue affecting our Fixed Telephony services. Customers may experience difficulties when placing or receiving fixed-line calls, including connected calls with no audio. Our incident response team is actively investigating the issue. We are working to identify the root cause and restore full service as quickly as possible. We will provide updates as soon as more information becomes available. 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2. investigating Jul 14, 2026, 01:34 AM UTC

   We are currently investigating an intermittent issue affecting our Fixed Telephony services. Customers may experience difficulties when placing or receiving fixed-line calls, including connected calls with no audio. Our incident response team is actively investigating the issue. We are working to identify the root cause and restore full service as quickly as possible. We will provide updates as soon as more information becomes available.

3. investigating Jul 14, 2026, 02:02 AM UTC

   We are continuing to investigate the issue affecting our Fixed Telephony services. Our incident response team are actively working to identify the root cause, assess the impact, and restore normal service. We will provide updates as soon as more information becomes available. July 14, 2026 03:34 CEST

4. investigating Jul 14, 2026, 02:02 AM UTC

   We are continuing to investigate the issue affecting our Fixed Telephony services. Our incident response team are actively working to identify the root cause, assess the impact, and restore normal service. We will provide updates as soon as more information becomes available.

5. investigating Jul 14, 2026, 02:34 AM UTC

   We are continuing to investigate the issue affecting our Fixed Telephony services. There are no significant changes to report at this time. Our incident response team continues to investigate the cause of the issue and working towards restoring normal service. Further updates will be provided as more information becomes available. July 14, 2026 04:02 CEST

6. investigating Jul 14, 2026, 02:34 AM UTC

   We are continuing to investigate the issue affecting our Fixed Telephony services. There are no significant changes to report at this time. Our incident response team continues to investigate the cause of the issue and working towards restoring normal service. Further updates will be provided as more information becomes available.

7. monitoring Jul 14, 2026, 02:59 AM UTC

   The issue affecting our Fixed Telephony services has been resolved. Our incident response team has implemented corrective actions that have restored normal service. We will continue to monitor to ensure services remain stable, before closing this incident. July 14, 2026 04:34 CEST

8. monitoring Jul 14, 2026, 02:59 AM UTC

   The issue affecting our Fixed Telephony services has been resolved. Our incident response team has implemented corrective actions that have restored normal service. We will continue to monitor to ensure services remain stable, before closing this incident.

9. resolved Jul 14, 2026, 03:12 AM UTC

   The issue affecting our Fixed Telephony services has been resolved. Services have remained stable following the corrective actions taken by our teams. We are closing this incident. July 14, 2026 04:59 CEST