Tekion experienced a minor incident on February 18, 2026 affecting Retail, lasting 17h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 18, 2026, 06:25 PM UTC
We are aware of an issue affecting the printing of certain Forms. Our Engineering team is actively investigating and working to resolve the matter at the earliest. We will continue to provide updates as progress is made. We apologize for any inconvenience this may cause. Sincerely, Tekion Support
- investigating Feb 18, 2026, 06:31 PM UTC
We are continuing to investigate this issue.
- identified Feb 18, 2026, 07:47 PM UTC
Issue Identified: Some Forms Not Printing Update – We are continuing to investigate this issue. We are aware of an issue impacting dot-matrix and blank laser form printing for certain Forms. Engineering is actively working on a resolution. Current workaround: Where operationally feasible, we recommend handwriting or typewriting on pre-printed forms until printing functionality is restored. We will continue to provide updates as progress is made. We apologize for the disruption and appreciate your patience. Sincerely, Tekion Support
- resolved Feb 19, 2026, 11:34 AM UTC
Update – This issue has been resolved. Printing for impacted dot-matrix and blank laser forms is now functioning normally. Engineering has implemented a fix, and we are continuing to monitor to ensure stability. We apologize for the disruption and appreciate your patience. If you have any questions or concerns related to this issue, please reach out to the Tekion Support Team. Sincerely, Tekion Support