Tekion incident

Retail Application Performance Issues – Deal Screen, Vehicle Inventory & Document Printing

Tekion experienced a critical incident on February 19, 2026 affecting Retail, lasting 59m. The incident has been resolved; the full update timeline is below.

Started: Feb 19, 2026, 03:00 PM UTC
Resolved: Feb 19, 2026, 03:59 PM UTC
Duration: 59m
Detected by Pingoru: Feb 19, 2026, 03:00 PM UTC

Affected components

Retail

Update timeline

investigating Feb 19, 2026, 03:00 PM UTC

Dear Dealer Partner, We are aware of issues causing slowness in the Retail Application, including the Deal screen, Vehicle Inventory, and document printing. Our Engineering team is actively working on this as a top priority and will resolve the issue as soon as possible. We will keep you informed of our progress and share updates as they become available. We apologize for the inconvenience caused. Regards, Tekion Support
resolved Feb 19, 2026, 03:59 PM UTC

Dear Dealer Partner, The issues causing slowness in the Retail Application, including the Deal screen, Vehicle Inventory, and document printing, have been resolved. Our Engineering team has implemented a fix, and the application should now be performing normally. If you continue to experience any issues, please reach out to the Tekion Support Team. We apologize for the inconvenience caused and thank you for your patience. Sincerely, Tekion Support