Tekion ARC CRM Application Issue - Tasks and Rules Engine

Update timeline

1. investigating Feb 24, 2026, 04:11 PM UTC

   Tekion is Investigating an issue within the ARC CRM application. Task creation and the Rule Engine are experiencing delays in processing.. Our engineering team is actively engaged and working diligently to identify and resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update to you as more information becomes available.

2. identified Feb 24, 2026, 04:31 PM UTC

   Tekion has Identified the issue impacting the ARC CRM application. Our engineering team is working diligently to resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update within the next 2 hours.

3. monitoring Feb 24, 2026, 05:48 PM UTC

   Update: Progress has been made to resolve the ARC CRM Application issue impacting Task creation and the Rule Engine delays. Tekion Engineering team is mitigating the earlier issues and are monitoring for any new incidents. We appreciate your patience and understanding as they work to fully resolve the issue. We will provide an update within the next hour.

4. resolved Feb 24, 2026, 06:40 PM UTC

   The Tekion ARC CRM Application Issue has been Resolved and is currently operational. Tekion Engineering is continuing work on reprocessing the leads and tasks that were impacted this morning If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.