Tekion incident

eContracting Issue: RouteOne Contract Submissions Failing/Delayed

Minor Resolved View vendor source →

Tekion experienced a minor incident on March 16, 2026 affecting Retail, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2026, 03:24 PM UTC
Resolved
Mar 16, 2026, 03:32 PM UTC
Duration
8m
Detected by Pingoru
Mar 16, 2026, 03:24 PM UTC

Affected components

Retail

Update timeline

  1. investigating Mar 16, 2026, 03:24 PM UTC

    We are aware of an issue impacting eContracting that is preventing contracts from being successfully sent to RouteOne. Our team has identified the problem and is actively working to resolve it as quickly as possible. In the meantime, contract submissions to RouteOne may fail or be delayed. We will provide another update within the next hour, or sooner if we have additional information to share. Thank you for your Patience

  2. resolved Mar 16, 2026, 03:32 PM UTC

    This issue has been resolved, and eContracting contracts are now sending successfully to RouteOne. If you experienced failed or delayed submissions during the incident window, please retry sending the contract. If you continue to see issues, reach out to Tekion Support team. Thank you for your patience and cooperation.