Tekion incident

CANADA DEALERS ONLY - Rates & Programs not loading for multiple lenders

Tekion experienced a notice incident on March 18, 2026 affecting Retail, lasting 34m. The incident has been resolved; the full update timeline is below.

Started: Mar 18, 2026, 08:20 PM UTC
Resolved: Mar 18, 2026, 08:54 PM UTC
Duration: 34m
Detected by Pingoru: Mar 18, 2026, 08:20 PM UTC

Affected components

Retail

Update timeline

investigating Mar 18, 2026, 08:20 PM UTC

We are currently experiencing an issue where rates and programs are not loading for multiple lenders. Our engineering team is actively working to resolve this as quickly as possible. In the meantime, a workaround is available: rates can be manually calculated within the deal.
resolved Mar 18, 2026, 08:54 PM UTC

Our Engineering team is deploying a fix overnight to restore rates and programs for impacted lenders. Until functionality is fully restored, please manually calculate rates within the deal. If you require additional assistance, please contact our Support Team.