Users Experiencing Logout Issues While Generating or Printing PDFs and Accessing Reports

Update timeline

1. investigating Apr 16, 2026, 12:30 PM UTC

   We are aware of an issue where some users are being unexpectedly logged out while generating or printing PDF documents and are subsequently unable to access reports. Our team is actively investigating the root cause and working to restore normal functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work on resolving this issue.

2. investigating Apr 16, 2026, 12:37 PM UTC

   We are continuing to investigate this issue.

3. identified Apr 16, 2026, 12:42 PM UTC

   Our team has identified the issue causing some users to be unexpectedly logged out while generating or printing PDF documents and while accessing reports. We are currently working on implementing a fix to restore normal functionality as quickly as possible. We apologize for the inconvenience and appreciate your continued patience.

4. monitoring Apr 16, 2026, 01:07 PM UTC

   A fix has been implemented for the issue causing some users to be unexpectedly logged out while generating or printing PDF documents and while accessing reports. Our team is currently monitoring the system closely to ensure functionality remains stable and that the issue is fully resolved. We appreciate your patience and apologize for the inconvenience caused.

5. monitoring Apr 16, 2026, 01:56 PM UTC

   The issue related to unexpected user logouts has been resolved. Users should now be able to remain signed in as expected. Our team is continuing to work on the remaining issue impacting PDF generation and printing functionality. We apologize for the inconvenience and appreciate your continued patience as we work toward a full resolution.

6. monitoring Apr 16, 2026, 03:38 PM UTC

   The issue impacting RO PDF generation has been fixed. For any RO PDFs affected during the incident, users will need to manually regenerate the PDFs. We apologize for the inconvenience and appreciate your patience throughout this issue.

7. resolved Apr 16, 2026, 03:52 PM UTC

   The issue causing some users to be unexpectedly logged out while generating or printing PDF documents and while accessing reports has been resolved. Our team has confirmed that services are now functioning normally. For any RO PDFs affected during the incident, users will need to manually regenerate those PDFs. We sincerely apologize for the disruption and appreciate your patience throughout this incident.