Tekion experienced a minor incident on April 16, 2026 affecting Accounting and Parts and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 16, 2026, 03:37 PM UTC
We are currently experiencing an issue impacting our Live Chat functionality within Support and are actively investigating and working to resolve the issue as quickly as possible. At this time, we kindly ask that you do not use the Live Chat feature, as it may not function as expected. For immediate assistance, please reach out to our Support team through the following channels: Phone: 833-835-4662 Email: [email protected] We appreciate your patience and will provide updates as more information becomes available.
- monitoring Apr 16, 2026, 03:57 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Apr 16, 2026, 04:29 PM UTC
This issue is now resolved.