CRM Texting and Calling Issue Awareness: Third Party Vendor Issue

Update timeline

1. monitoring Apr 20, 2026, 02:46 PM UTC

   Valued Dealer Partner, Tekion is aware of a Third Party Vendor issue that could be impacting their available services with Tekion. Note: Tekion Systems are fully Operational at this time. Our vendor has identified the issue and they are currently working on the resolution. We are in communication with the Third Party vendor as they work to correct the impacted services. We will continue to monitor and update you as more information is available to us.

2. monitoring Apr 20, 2026, 03:16 PM UTC

   Update: We are in active communication with the vendor regarding the vendor outage. Our team is closely monitoring the situation for any signs of recovery. Further updates will be provided as soon as new information becomes available.

3. resolved Apr 20, 2026, 03:26 PM UTC

   Resolved: The third-party vendor (GTC) has resolved the underlying infrastructure issue. CRM texting and calling services are now fully operational. We have verified the fix and will continue to monitor the system to ensure stability.