TechnologyOne incident
SFTP Service Disruption for a subset of customers / ANZ Region
TechnologyOne experienced a notice incident on June 9, 2026 affecting Ci Anywhere, lasting 5h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 09, 2026, 03:15 PM UTC
We are investigating an issue impacting service for ANZ Region. A subset of customers in ANZ Region are experiencing issues connecting to SFTP service. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
- identified Jun 09, 2026, 04:21 PM UTC
Our team has identified a fix which is being implemented now for ANZ Region. We anticipate the implementation of the fix to take ~120 minutes to complete and verify.
- identified Jun 09, 2026, 05:19 PM UTC
Our team continue to deploy a fix which is being implemented now for ANZ Region, impacting SFTP. We anticipate the implementation of the fix to take 60 minutes to complete and verify.
- monitoring Jun 09, 2026, 06:21 PM UTC
Our team has verified the implementation of a fix is complete SFTP for ANZ Region. We will monitor the logs for the next 2 hours to ensure no further customers are impacted.
- resolved Jun 09, 2026, 08:28 PM UTC
After 2 hours monitoring this incident is now resolved. We will perform a post incident review to identify underlying cause, and preventive action to avoid a repeat in the future and post here on completion. We apologise for how you and your business may have been affected by this incident.
- postmortem Jun 23, 2026, 12:27 AM UTC
**Issue Summary** A subset of customers in the ANZ region experienced issues connecting to the SFTP service. **Root Cause** The service interruption was caused by an infrastructure deployment issue. During scheduled maintenance, an incomplete infrastructure configuration attempted to reconcile and rebuild components, resulting in the temporary unavailability of the SFTP service. **Corrective Action** To restore service, additional infrastructure capacity was provisioned in the ANZ region. A new SFTP host was deployed, the database was restored, and traffic routing was re-established to return customers to normal service. **Preventative Measures** As part of our ongoing resilience and reliability program, we have implemented additional monitoring and alerting, enhanced backup and recovery procedures, and are introducing Blue-Green deployment practices for the SFTP service to reduce the risk of future service disruptions.