TechnologyOne incident
Service Disruption for a subset of customers ANZ
TechnologyOne is currently experiencing a minor incident affecting Ci in the Cloud and Ci in the Cloud and 1 more component, which began 23h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 02:27 AM UTC
We are investigating an issue impacting service for a subset of ANZ customers. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
- investigating Sep 01, 2026, 02:43 AM UTC
A subset of customers across multiple releases in the ANZ region are experiencing Null Token errors and degraded access to CI and CI Anywhere. Our team is currently investigating and troubleshooting the issue. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
- investigating Sep 01, 2026, 03:35 AM UTC
We are continuing to investigate the issue affecting a subset of customers across multiple releases in the ANZ region. Impacted users may continue to intermittently experience Null Token errors when accessing CI. Access to CiA has improved. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
- investigating Sep 01, 2026, 04:31 AM UTC
We are continuing to investigate the issue related to Null Token errors that a subset of users may be intermittently experiencing when accessing CI across multiple releases in the ANZ region. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
- investigating Sep 01, 2026, 05:33 AM UTC
We are still continuing to investigate the issue related to Null Token errors that a subset of users may be intermittently experiencing when accessing CI across multiple releases in the ANZ region. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
- investigating Sep 01, 2026, 06:36 AM UTC
We are continuing to investigate the issue related to Null Token errors that a subset of users may be intermittently experiencing when accessing CI and Time tabling & Scheduling across multiple releases in the ANZ and UK region. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
- investigating Sep 01, 2026, 07:33 AM UTC
We are working with the upstream provider to investigate the issue related to Null Token errors that a subset of users may be intermittently experiencing when accessing CI and Time tabling & Scheduling across multiple releases in the ANZ and UK region. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
- monitoring Sep 01, 2026, 08:25 AM UTC
We have seen error rates reduce significantly and are continuing to monitor the platform closely. Current indicators show improved service stability, and our teams remain engaged to ensure performance continues to trend in the right direction. We will maintain enhanced monitoring through tomorrow and provide our next update by 9:00 AM AEST, or earlier if required.
- monitoring Sep 01, 2026, 10:33 PM UTC
We continue to observe very low error rates and stable performance. Monitoring remains in place, and our teams are continuing to closely observe the environment to ensure service stability is maintained. We will provide our next update by 2:00 PM AEST, or earlier if required.