Is TechnologyOne down?

We are investigating an issue impacting service for a subset of ANZ customers. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.

A subset of customers across multiple releases in the ANZ region are experiencing Null Token errors and degraded access to CI and CI Anywhere. Our team is currently investigating and troubleshooting the issue. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.

We are continuing to investigate the issue affecting a subset of customers across multiple releases in the ANZ region. Impacted users may continue to intermittently experience Null Token errors when accessing CI. Access to CiA has improved. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.

We are continuing to investigate the issue related to Null Token errors that a subset of users may be intermittently experiencing when accessing CI across multiple releases in the ANZ region. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.

We are still continuing to investigate the issue related to Null Token errors that a subset of users may be intermittently experiencing when accessing CI across multiple releases in the ANZ region. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.

We are continuing to investigate the issue related to Null Token errors that a subset of users may be intermittently experiencing when accessing CI and Time tabling & Scheduling across multiple releases in the ANZ and UK region. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.

We are working with the upstream provider to investigate the issue related to Null Token errors that a subset of users may be intermittently experiencing when accessing CI and Time tabling & Scheduling across multiple releases in the ANZ and UK region. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.

We have seen error rates reduce significantly and are continuing to monitor the platform closely. Current indicators show improved service stability, and our teams remain engaged to ensure performance continues to trend in the right direction. We will maintain enhanced monitoring through tomorrow and provide our next update by 9:00 AM AEST, or earlier if required.

We continue to observe very low error rates and stable performance. Monitoring remains in place, and our teams are continuing to closely observe the environment to ensure service stability is maintained. We will provide our next update by 2:00 PM AEST, or earlier if required.

Following an extended period of stable performance and continued monitoring, this incident has now been resolved. Error rates have remained at expected levels, and no further customer impact has been observed. Our teams will continue to review the incident and implement any identified improvements as part of our standard post-incident process. We appreciate your patience and understanding while we worked to restore and validate service stability.

We are investigating an issue impacting service for ANZ. A subset of customers in ANZ are experiencing intermittent issues. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.

Our team has verified the implementation of a fix is complete for ANZ Region. We will monitor the logs for the next 2 hours to ensure no further customers are impacted.

We are continuing to monitor for any further issues.

We are continuing to monitor for another 2 hours to ensure no further customers are impacted.

After considerable monitoring, this incident is now resolved. We will undertake a Post Incident Review and findings will be posted here on completion. We apologise for how you and your business may have been affected by this incident. Please contact the TechnologyOne Support team if you continue to experience issues.