Is TeamSupport down?

We are currently investigating a recurrence of the platform issue affecting users in the US and EU regions. Users may be unable to log in or access the SnapEngage portal and may see 500/503/404 error messages. Our engineering team is actively working to restore full service.

Our team is continuing to work on the issue affecting the Messaging & Live Chat platform. We do not have a confirmed ETA at this time, but restoring service remains our top priority. We’ll continue to provide updates as we make progress.

Messaging & Live Chat services have been restored and are operating normally. This was an availability issue only, and customer data remained safe and secure throughout the incident, with no unauthorized access to customer systems or information. Our team will continue monitoring the platform closely to ensure continued stability.

Messaging & Live Chat services are operating normally. We have continued monitoring the platform closely and are seeing stable performance following yesterday’s Distributed Denial of Service (DDoS) event. Additional protections have been implemented, and we will continue monitoring closely. This incident affected platform availability only. Customer data remained safe and secure throughout. We sincerely apologize for the disruption and appreciate your patience.

We are currently experiencing a platform outage affecting users in the US and EU regions. Users may be unable to log in or access the SnapEngage portal and may see 500/503/404 error messages. Our engineering team is actively investigating and working to restore full service.

We are continuing to work on a fix for this issue.

This remains an availability issue affecting access to the Messaging & Live Chat platform. Our engineering team is continuing to work urgently to restore service, and customer data remains safe and secure.

We’re seeing improvement in access to the Messaging & Live Chat platform, and chat is available again for many users. Our team is continuing to monitor the platform closely and is not considering the issue fully resolved at this time. Customer data remains safe and secure.

Messaging & Live Chat services have been fully restored and are operating normally. Today’s disruption was caused by a Distributed Denial of Service (DDoS) attack that impacted platform availability. Customer data remained safe and secure throughout the incident, and there was no unauthorized access to customer systems or information. Additional protections have been implemented, and our team will continue monitoring closely to ensure stability. If you have any questions or continue to experience any issues, please don’t hesitate to reach out to our support team at support.teamsupport.com

We are currently investigating a service disruption affecting Messaging & Live Chat. Customers may experience login failures, Hub loading issues, and intermittent server errors

We have identified the root cause of the current service disruption affecting Messaging & Live Chat. This outage is the result of an active infrastructure incident with Google Cloud Platform (GCP) impacting platform availability across multiple customers. Customers may experience login failures, Hub loading issues, intermittent server errors, and chat routing failures. Google is actively working to resolve the issue. You can monitor live updates at status.cloud.google.com. We will continue to provide updates as the situation progresses and will notify customers once service has been restored.

We are pleased to confirm that the service disruption affecting Messaging & Live Chat has been fully resolved. All services are fully operational. The root cause was identified as a Google Cloud Platform infrastructure issue which has since been remediated by their engineering team. We sincerely apologize for the disruption and thank you for your patience.

We are currently experiencing an outage affecting the Messaging & Live Chat platform. Customers may be unable to access the application or receive a "site can't be reached" error. Our engineering team is actively working on a resolution and will provide updates urgently.

Our team is actively working to resolve an issue affecting access to the Messaging & Live Chat platform. The application is operational; however, users are currently unable to access the platform due to a domain issue. An estimated restoration time is not available at this time. We will continue to provide updates as information becomes available.

This incident has been resolved.