TeamSupport experienced a critical incident on August 7, 2026 affecting North America and European Union, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 07, 2026, 07:21 PM UTC
We are currently experiencing an outage affecting the Messaging & Live Chat platform. Customers may be unable to access the application or receive a "site can't be reached" error. Our engineering team is actively working on a resolution and will provide updates urgently.
- identified Aug 07, 2026, 07:45 PM UTC
Our team is actively working to resolve an issue affecting access to the Messaging & Live Chat platform. The application is operational; however, users are currently unable to access the platform due to a domain issue. An estimated restoration time is not available at this time. We will continue to provide updates as information becomes available.
- resolved Aug 07, 2026, 08:01 PM UTC
This incident has been resolved.