TeamSupport Outage History

Started Oct 01, 2026, 08:19 PM UTC· resolved Oct 02, 2026, 07:12 PM UTC

1. identified Oct 01, 2026, 08:19 PM UTC

   We are currently investigating a recurrence of the platform issue affecting users in the US and EU regions. Users may be unable to log in or access the SnapEngage portal and may see 500/503/404 error messages. Our engineering team is actively working to restore full service.

2. identified Oct 01, 2026, 09:45 PM UTC

   Our team is continuing to work on the issue affecting the Messaging & Live Chat platform. We do not have a confirmed ETA at this time, but restoring service remains our top priority. We’ll continue to provide updates as we make progress.

3. monitoring Oct 02, 2026, 02:27 AM UTC

   Messaging & Live Chat services have been restored and are operating normally. This was an availability issue only, and customer data remained safe and secure throughout the incident, with no unauthorized access to customer systems or information. Our team will continue monitoring the platform closely to ensure continued stability.

4. resolved Oct 02, 2026, 07:12 PM UTC

   Messaging & Live Chat services are operating normally. We have continued monitoring the platform closely and are seeing stable performance following yesterday’s Distributed Denial of Service (DDoS) event. Additional protections have been implemented, and we will continue monitoring closely. This incident affected platform availability only. Customer data remained safe and secure throughout. We sincerely apologize for the disruption and appreciate your patience.

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Started Oct 01, 2026, 01:54 PM UTC· resolved Oct 01, 2026, 04:41 PM UTC

1. identified Oct 01, 2026, 01:54 PM UTC

   We are currently experiencing a platform outage affecting users in the US and EU regions. Users may be unable to log in or access the SnapEngage portal and may see 500/503/404 error messages. Our engineering team is actively investigating and working to restore full service.

2. identified Oct 01, 2026, 01:55 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Oct 01, 2026, 02:51 PM UTC

   This remains an availability issue affecting access to the Messaging & Live Chat platform. Our engineering team is continuing to work urgently to restore service, and customer data remains safe and secure.

4. monitoring Oct 01, 2026, 03:21 PM UTC

   We’re seeing improvement in access to the Messaging & Live Chat platform, and chat is available again for many users. Our team is continuing to monitor the platform closely and is not considering the issue fully resolved at this time. Customer data remains safe and secure.

5. resolved Oct 01, 2026, 04:41 PM UTC

   Messaging & Live Chat services have been fully restored and are operating normally. Today’s disruption was caused by a Distributed Denial of Service (DDoS) attack that impacted platform availability. Customer data remained safe and secure throughout the incident, and there was no unauthorized access to customer systems or information. Additional protections have been implemented, and our team will continue monitoring closely to ensure stability. If you have any questions or continue to experience any issues, please don’t hesitate to reach out to our support team at support.teamsupport.com

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Started Sep 01, 2026, 04:04 PM UTC· resolved Sep 01, 2026, 07:25 PM UTC

1. investigating Sep 01, 2026, 04:04 PM UTC

   We are currently investigating a service disruption affecting Messaging & Live Chat. Customers may experience login failures, Hub loading issues, and intermittent server errors

2. identified Sep 01, 2026, 04:15 PM UTC

   We have identified the root cause of the current service disruption affecting Messaging & Live Chat. This outage is the result of an active infrastructure incident with Google Cloud Platform (GCP) impacting platform availability across multiple customers. Customers may experience login failures, Hub loading issues, intermittent server errors, and chat routing failures. Google is actively working to resolve the issue. You can monitor live updates at status.cloud.google.com. We will continue to provide updates as the situation progresses and will notify customers once service has been restored.

3. resolved Sep 01, 2026, 07:25 PM UTC

   We are pleased to confirm that the service disruption affecting Messaging & Live Chat has been fully resolved. All services are fully operational. The root cause was identified as a Google Cloud Platform infrastructure issue which has since been remediated by their engineering team. We sincerely apologize for the disruption and thank you for your patience.

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Started Aug 07, 2026, 07:21 PM UTC· resolved Aug 07, 2026, 08:01 PM UTC

1. identified Aug 07, 2026, 07:21 PM UTC

   We are currently experiencing an outage affecting the Messaging & Live Chat platform. Customers may be unable to access the application or receive a "site can't be reached" error. Our engineering team is actively working on a resolution and will provide updates urgently.

2. identified Aug 07, 2026, 07:45 PM UTC

   Our team is actively working to resolve an issue affecting access to the Messaging & Live Chat platform. The application is operational; however, users are currently unable to access the platform due to a domain issue. An estimated restoration time is not available at this time. We will continue to provide updates as information becomes available.

3. resolved Aug 07, 2026, 08:01 PM UTC

   This incident has been resolved.

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Started Mar 30, 2026, 04:47 PM UTC· resolved Mar 30, 2026, 10:36 PM UTC

1. investigating Mar 30, 2026, 04:47 PM UTC

   We’re currently investigating an issue impacting multiple areas of the TeamSupport application, including attachments, API performance, automations, and overall system latency. Our team is actively working to identify the root cause and restore full performance as quickly as possible. We’ll continue to share updates as more information becomes available.

2. investigating Mar 30, 2026, 04:50 PM UTC

   We are continuing to investigate this issue.

3. resolved Mar 30, 2026, 10:36 PM UTC

   This incident has been resolved.

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Started Nov 03, 2025, 02:53 PM UTC· resolved Nov 03, 2025, 03:08 PM UTC

1. investigating Nov 03, 2025, 02:53 PM UTC

   We’re aware some customers may be experiencing slowness or degraded performance in TeamSupport. Our engineering team is actively investigating and working to identify the root cause. We’ll share an update as soon as we have more information. Thank you for your patience.

2. resolved Nov 03, 2025, 03:08 PM UTC

   Update – November 3, 2025 Performance across TeamSupport has now returned to normal, and systems are operating as expected. Our engineering team is continuing to investigate the root cause, which appears to be related to an upstream dependency, though this has not yet been fully confirmed. We’ll share a final update once our investigation is complete. Thank you for your patience while we worked through this issue.

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Started Oct 20, 2025, 09:52 AM UTC· resolved Oct 20, 2025, 09:55 AM UTC

1. monitoring Oct 20, 2025, 09:52 AM UTC

   our service providers OUTAGE appears to be resolving itself. AI functionality Ticket creation Attachment uploads were affected.

2. resolved Oct 20, 2025, 09:55 AM UTC

   This incident has been resolved.

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Started Jun 12, 2025, 06:27 PM UTC· resolved Jun 12, 2025, 11:47 PM UTC

1. identified Jun 12, 2025, 06:27 PM UTC

   We're currently experiencing a disruption to Messaging & Live Chat due to a broader outage with Google Cloud services. Our team is actively monitoring the situation and will provide updates as they become available.

2. identified Jun 12, 2025, 07:20 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Jun 12, 2025, 07:22 PM UTC

   Messaging and Live Chat remain impacted due to a broader Google Cloud outage. Google has confirmed partial recovery in some regions, but there is no ETA for full resolution. We are actively monitoring and will share updates as they become available.

4. monitoring Jun 12, 2025, 07:51 PM UTC

   Google has identified the root cause and applied mitigations. Most services are recovering, though some users may still see intermittent impact depending on the Google Cloud products in use. We’re monitoring closely and will share further updates as available.

5. monitoring Jun 12, 2025, 08:31 PM UTC

   Google has applied mitigations and most services are recovering. Some customers may still experience intermittent issues as full recovery is still in progress. We’re continuing to monitor and will share updates as available.

6. monitoring Jun 12, 2025, 08:31 PM UTC

   We are continuing to monitor for any further issues.

7. monitoring Jun 12, 2025, 09:30 PM UTC

   Google Cloud has confirmed improvements across regions, and full resolution is expected soon. We’ll share updates as we learn more.

8. resolved Jun 12, 2025, 11:47 PM UTC

   All Messaging and Live Chat services impacted by the recent Google Cloud outage have been fully restored and are now operating normally

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