TeamSupport experienced a critical incident on October 1, 2026 affecting North America and European Union, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 01, 2026, 01:54 PM UTC
We are currently experiencing a platform outage affecting users in the US and EU regions. Users may be unable to log in or access the SnapEngage portal and may see 500/503/404 error messages. Our engineering team is actively investigating and working to restore full service.
- identified Oct 01, 2026, 01:55 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 01, 2026, 02:51 PM UTC
This remains an availability issue affecting access to the Messaging & Live Chat platform. Our engineering team is continuing to work urgently to restore service, and customer data remains safe and secure.
- monitoring Oct 01, 2026, 03:21 PM UTC
We’re seeing improvement in access to the Messaging & Live Chat platform, and chat is available again for many users. Our team is continuing to monitor the platform closely and is not considering the issue fully resolved at this time. Customer data remains safe and secure.
- resolved Oct 01, 2026, 04:41 PM UTC
Messaging & Live Chat services have been fully restored and are operating normally. Today’s disruption was caused by a Distributed Denial of Service (DDoS) attack that impacted platform availability. Customer data remained safe and secure throughout the incident, and there was no unauthorized access to customer systems or information. Additional protections have been implemented, and our team will continue monitoring closely to ensure stability. If you have any questions or continue to experience any issues, please don’t hesitate to reach out to our support team at support.teamsupport.com