TeamDynamix Outage History

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TeamDynamix had 20 outages in the last 2 years totaling 500h 7m of downtime — averaging 0.8 incidents per month.

There were 20 TeamDynamix outages since October 20, 2025 totaling 500h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.teamdynamix.com

Major August 23, 2026

Investigating System Offline

Detected by Pingoru
Aug 23, 2026, 05:03 AM UTC
Resolved
Aug 23, 2026, 06:47 AM UTC
Duration
1h 43m
Affected: AI ServicesAI ServicesAPIAPIAsset DiscoveryAsset DiscoveryAuthenticationAuthenticationEmailEmailIntegrations (3rd Party)Integrations (3rd Party)Mobile AppMobile AppPeople ImportPeople ImportSandboxSandboxScheduled Event ProcessingScheduled Event ProcessingSearchSearchWeb InterfaceWeb InterfaceWebhooksWebhooks
Timeline · 2 updates
  1. investigating Aug 23, 2026, 05:03 AM UTC

    We are aware of a system offline message being returned for the work management web applications and are investigating root cause. The web applications appear online at this time.

  2. resolved Aug 23, 2026, 06:47 AM UTC

    The work management web applications were offline from 11:56 p.m. Eastern Time on Saturday, August 22nd, to 12:54 a.m. Eastern Time on Sunday, August 23rd. The offline state was caused by a failure of the automation used to bring web servers back into the availability pool. We will not schedule any future activities that use this automation until it has been fixed.

Read the full incident report →

Minor July 30, 2026

Investigating elevated response times

Detected by Pingoru
Jul 30, 2026, 03:46 PM UTC
Resolved
Jul 30, 2026, 05:54 PM UTC
Duration
2h 7m
Affected: SandboxWeb Interface
Timeline · 2 updates
  1. investigating Jul 30, 2026, 03:46 PM UTC

    TeamDynamix is currently investigating reports of latency. We will provide updates as soon as possible.

  2. resolved Jul 30, 2026, 05:54 PM UTC

    Slow/degraded loading of TDWorkManagement interface pages should be resolved as of now. An explanation of the root cause will be provided as soon as it is available, but we have seen performance levels return to normal for all partitions affected.

Read the full incident report →

Minor July 7, 2026

Investigating Azure networking issue

Detected by Pingoru
Jul 07, 2026, 05:48 PM UTC
Resolved
Jul 07, 2026, 06:38 PM UTC
Duration
49m
Affected: Flow ExecutionAI ServicesAI ServicesAPIProxy ServerIntent ProcessingAsset DiscoveryWeb InterfaceKnowledge SetsAuthenticationWeb InterfaceEmailIntegrations (3rd Party)Mobile AppPeople ImportSandboxScheduled Event ProcessingSearchWeb InterfaceWebhooks
Timeline · 2 updates
  1. investigating Jul 07, 2026, 05:48 PM UTC

    TeamDynamix has been made aware of ongoing high-level Azure networking issue that are presently affecting all of our Azure hosting (Work Management and iPaaS) in East US. We will monitor and provide updates until Azure confirms this is resolved.

  2. resolved Jul 07, 2026, 06:38 PM UTC

    Azure has confirmed this has been resolved at this time.

Read the full incident report →

Minor June 10, 2026

Upstream Network Connectivity Issues for the Work Management platform

Detected by Pingoru
Jun 10, 2026, 05:03 AM UTC
Resolved
Jun 10, 2026, 08:32 PM UTC
Duration
15h 29m
Affected: Asset DiscoveryEmailIntegrations (3rd Party)SearchWebhooks
Timeline · 3 updates
  1. identified Jun 10, 2026, 05:03 AM UTC

    An upstream network issue is causing delays in connectivity to external systems for the Work Management platform.

  2. monitoring Jun 10, 2026, 05:44 AM UTC

    As of 1:07AM ET traffic is flowing normally and backend services are processing the backlog.

  3. resolved Jun 10, 2026, 08:32 PM UTC

    This issue was confirmed resolved as of 1:07AM ET on 6/10/2026. The upstream network issue has been resolved, and additional monitoring has been put in place to better capture the issue in the future.

Read the full incident report →

Minor June 3, 2026

Investigating WebAPI issue with custom attributes during ticket creation

Detected by Pingoru
Jun 03, 2026, 03:50 PM UTC
Resolved
Jun 03, 2026, 08:41 PM UTC
Duration
4h 51m
Affected: API
Timeline · 3 updates
  1. investigating Jun 03, 2026, 03:50 PM UTC

    We are investigating an issue regarding the usage of the Web API to create tickets which results in specified custom attributes not having values set for them.

  2. monitoring Jun 03, 2026, 06:58 PM UTC

    We are in the process of rolling out a hotfix for this issue, which we will monitor to confirm it has fully addressed the issue.

  3. resolved Jun 03, 2026, 08:41 PM UTC

    At this time the rollout of the hotfix for the ticket creation API issue has completed. The fix has successfully addressed the issues reported regarding custom attributes on tickets being populated. This incident will be considered resolved.

Read the full incident report →

Major May 21, 2026

Backend Service Outage

Detected by Pingoru
May 21, 2026, 08:07 PM UTC
Resolved
May 21, 2026, 09:19 PM UTC
Duration
1h 12m
Affected: AI ServicesAI ServicesEmailEmailIntegrations (3rd Party)Integrations (3rd Party)SandboxSandboxScheduled Event ProcessingScheduled Event ProcessingWeb InterfaceWeb Interface
Timeline · 4 updates

Read the full incident report →

Notice May 18, 2026

Investigating client-licensed user access to projects in client portals.

Detected by Pingoru
May 18, 2026, 03:16 PM UTC
Resolved
May 21, 2026, 02:47 PM UTC
Duration
2d 23h
Timeline · 2 updates
  1. investigating May 18, 2026, 03:16 PM UTC

    Investigating client-licensed resource issues regarding access to interact with appropriate areas of Projects via the client portal. Client users are unable to add new issues and update tasks on project plans that they've been assigned to.

  2. resolved May 21, 2026, 02:47 PM UTC

    A fix for the issues surrounding client portal interactions with project content was released last night and confirmed as addressing the problems in full. This is resolved at this point.

Read the full incident report →

Minor April 6, 2026

Webhook execution delay

Detected by Pingoru
Apr 06, 2026, 07:55 PM UTC
Resolved
Apr 06, 2026, 08:32 PM UTC
Duration
36m
Affected: Webhooks
Timeline · 2 updates
  1. investigating Apr 06, 2026, 07:55 PM UTC

    We are investigating a delay in webhooks executions that began approximately around 2:14 PM ET. We're taking steps to mitigate the delays as soon as possible.

  2. resolved Apr 06, 2026, 08:32 PM UTC

    As of 4:19 PM EST, webhooks are caught back up and processing as expected.

Read the full incident report →

Notice February 4, 2026

Investigating elevated response times and error rates

Detected by Pingoru
Feb 04, 2026, 06:56 PM UTC
Resolved
Feb 05, 2026, 01:42 PM UTC
Duration
18h 45m
Affected: Web Interface
Timeline · 2 updates
  1. investigating Feb 04, 2026, 06:56 PM UTC

    TeamDynamix is currently investigating reports of latency and increased error rates. We will provide updates as soon as possible, though database reporting metrics appear to have returned to normal as of this time.

  2. resolved Feb 05, 2026, 01:42 PM UTC

    After monitoring to confirm, performance has returned to normal as of last night. The issue was caused by higher than normal traffic levels for client portal resources.

Read the full incident report →

Major January 14, 2026

Email Monitors Not Draining As Expected

Detected by Pingoru
Jan 14, 2026, 06:40 PM UTC
Resolved
Jan 14, 2026, 07:08 PM UTC
Duration
27m
Affected: Email
Timeline · 2 updates
  1. investigating Jan 14, 2026, 06:40 PM UTC

    We are currently investigating an issue where email monitors are not draining as expected.

  2. resolved Jan 14, 2026, 07:08 PM UTC

    IMAP email monitors were not processing in the East US environment from 12:00-1:45 ET. This issue is now resolved and email monitors are processing as expected.

Read the full incident report →

Minor January 14, 2026

Some Work Management and iPaaS Pages Unresponsive

Detected by Pingoru
Jan 14, 2026, 05:57 PM UTC
Resolved
Jan 14, 2026, 07:24 PM UTC
Duration
1h 26m
Affected: Asset DiscoveryWeb InterfaceIntegrations (3rd Party)Mobile AppSandbox
Timeline · 3 updates
  1. monitoring Jan 14, 2026, 05:57 PM UTC

    We are currently investigating an issue that caused iPaaS to be unresponsive between 12:37PM ET to 12:48PM ET.

  2. monitoring Jan 14, 2026, 06:04 PM UTC

    We are currently investigating an issue that caused some Work Management pages and iPaaS to be unresponsive between 12:37PM ET to 12:48PM ET.

  3. resolved Jan 14, 2026, 07:24 PM UTC

    The U.S. tenant of iPaaS/CAI had a brief moment of UI unavailability, and flows responding with 502 bad gateway error codes between 12:37PM ET and 12:48PM ET. This issue is now resolved.

Read the full incident report →

Minor December 16, 2025

iPaaS degredation

Detected by Pingoru
Dec 16, 2025, 04:05 PM UTC
Resolved
Dec 17, 2025, 06:50 PM UTC
Duration
1d 2h
Affected: Web Interface
Timeline · 3 updates
  1. investigating Dec 16, 2025, 04:05 PM UTC

    We are currently investigating reports of performance degradation around the iPaaS user interface page loads. At this time iPaaS flows are executing at expected levels and remain fully operational.

  2. monitoring Dec 16, 2025, 06:16 PM UTC

    Shortly after this issue arose we did see performance levels return quickly to expected metrics. At this time we will continue monitoring as the root cause is diagnosed, but the web interface should be completely operational based on present measurements.

  3. resolved Dec 17, 2025, 06:50 PM UTC

    A high-memory usage scenario caused a brief period of slowness within the UI. We were able to isolate the instance and restart which resolved the UI slowness by 11am EST yesterday. We are currently evaluating options to prevent this behavior in the future.

Read the full incident report →

Minor December 6, 2025

Investigating Reports of Unhandled Errors

Detected by Pingoru
Dec 06, 2025, 02:25 AM UTC
Resolved
Dec 06, 2025, 02:41 AM UTC
Duration
16m
Affected: Web InterfaceWeb Interface
Timeline · 2 updates
  1. investigating Dec 06, 2025, 02:25 AM UTC

    We are currently investigating reports of unhandled errors when accessing tickets in Work Management.

  2. resolved Dec 06, 2025, 02:41 AM UTC

    We’ve deployed a fix to address unhandled errors when accessing tickets in Work Management. The issue was caused by a misconfiguration during a maintenance deployment and has now been fully resolved.

Read the full incident report →

Minor November 22, 2025

Increased Error Rate Loading Charts

Detected by Pingoru
Nov 22, 2025, 07:10 AM UTC
Resolved
Nov 25, 2025, 02:35 PM UTC
Duration
3d 7h
Affected: Web InterfaceWeb Interface
Timeline · 2 updates
  1. investigating Nov 22, 2025, 07:10 AM UTC

    We have noticed an increased error rate in the loading of charts and are investigating.

  2. resolved Nov 25, 2025, 02:35 PM UTC

    We have released a hotfix that resolved the bug that caused this issue.

Read the full incident report →

Minor November 12, 2025

Increased response times

Detected by Pingoru
Nov 12, 2025, 08:04 PM UTC
Resolved
Nov 13, 2025, 05:08 PM UTC
Duration
21h 3m
Affected: Web Interface
Timeline · 2 updates
  1. investigating Nov 12, 2025, 08:04 PM UTC

    We have noticed instances of increased response times and are taking corrective efforts to reduce those to normal levels. We'll provide updates here as they are available.

  2. resolved Nov 13, 2025, 05:08 PM UTC

    Hotfixes have been implemented to address elevated response times caused by processing the backend data for dashboard widgets. We have observed performance returned to normal levels as of about 11:20 AM ET.

Read the full incident report →

Minor November 12, 2025

Investigating reports of increased response times

Detected by Pingoru
Nov 12, 2025, 04:12 PM UTC
Resolved
Nov 12, 2025, 06:07 PM UTC
Duration
1h 55m
Affected: Web Interface
Timeline · 2 updates
  1. investigating Nov 12, 2025, 04:12 PM UTC

    We are currently investigating and taking steps to address reports of increased response times in WorkManagement, mainly centered around dashboard interaction/load times.

  2. resolved Nov 12, 2025, 06:07 PM UTC

    We have resolved the dashboard-related instances of response time elevation issues.

Read the full incident report →

Notice November 8, 2025

Backend Services Offline While 12.1 Cutover Completes

Detected by Pingoru
Nov 08, 2025, 09:08 AM UTC
Resolved
Nov 08, 2025, 01:09 PM UTC
Duration
4h
Affected: AI ServicesAI ServicesScheduled Event ProcessingScheduled Event Processing
Timeline · 2 updates
  1. investigating Nov 08, 2025, 09:08 AM UTC

    The 12.1 production upgrade is live for the majority of the system. We are still processing a cutover which impacts the following services: Item Alerts, KB Article Review Reminders, Project Health Updates, Report Delivery, RSS Feeds, Source Control Events, Ticket SLAs and Ticket Workflow Web Service Steps. We will continue to provide updates as the cutover progresses.

  2. resolved Nov 08, 2025, 01:09 PM UTC

    The 12.1 cutover is complete and backend services are now running again.

Read the full incident report →

Minor October 20, 2025

AWS notification delay for outbound communications

Detected by Pingoru
Oct 20, 2025, 06:11 PM UTC
Resolved
Oct 21, 2025, 12:28 PM UTC
Duration
18h 16m
Affected: Email
Timeline · 4 updates
  1. investigating Oct 20, 2025, 06:11 PM UTC

    Beginning at around 11:30AM TeamDynamix began to experience latency with our Support ticket outbound email notifications due to the ongoing Amazon AWS outages. This issue is delaying the delivery of outbound notifications when customers submit support tickets or when TeamDynamix personnel respond to items from within our environment which should relay a notification to any customer via emial. We'll provide an update as soon as the AWS outage has been confirmed as resolved or when we see the message delivery delay resolved.

  2. investigating Oct 20, 2025, 06:24 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 20, 2025, 07:01 PM UTC

    At this time we have successfully processed through all backlogged outbound notifications that had queued for delivery. We will continue to monitor the AWS incident until they resolve all remaining latency issues.

  4. resolved Oct 21, 2025, 12:28 PM UTC

    AWS services returned to normal for us by around 3:30 PM ET yesterday. This issue resolved as of that time.

Read the full incident report →