TeamDynamix incident
Investigating WebAPI issue with custom attributes during ticket creation
Resolved after 4 hours 51 minutes, affecting API, on June 3, 2026.
At this time the rollout of the hotfix for the ticket creation API issue has completed. The fix has successfully addressed the issues reported regarding custom attributes on tickets being populated. This incident will be considered resolved.
Affected components
Update timeline
- investigating Jun 03, 2026, 03:50 PM UTC
We are investigating an issue regarding the usage of the Web API to create tickets which results in specified custom attributes not having values set for them.
- monitoring Jun 03, 2026, 06:58 PM UTC
We are in the process of rolling out a hotfix for this issue, which we will monitor to confirm it has fully addressed the issue.
- resolved Jun 03, 2026, 08:41 PM UTC
At this time the rollout of the hotfix for the ticket creation API issue has completed. The fix has successfully addressed the issues reported regarding custom attributes on tickets being populated. This incident will be considered resolved.
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