TeamDynamix incident

Investigating WebAPI issue with custom attributes during ticket creation

Minor Resolved View vendor source →

TeamDynamix experienced a minor incident on June 3, 2026 affecting API, lasting 4h 51m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2026, 03:50 PM UTC
Resolved
Jun 03, 2026, 08:41 PM UTC
Duration
4h 51m
Detected by Pingoru
Jun 03, 2026, 03:50 PM UTC

Affected components

API

Update timeline

  1. investigating Jun 03, 2026, 03:50 PM UTC

    We are investigating an issue regarding the usage of the Web API to create tickets which results in specified custom attributes not having values set for them.

  2. monitoring Jun 03, 2026, 06:58 PM UTC

    We are in the process of rolling out a hotfix for this issue, which we will monitor to confirm it has fully addressed the issue.

  3. resolved Jun 03, 2026, 08:41 PM UTC

    At this time the rollout of the hotfix for the ticket creation API issue has completed. The fix has successfully addressed the issues reported regarding custom attributes on tickets being populated. This incident will be considered resolved.