TeamDynamix incident

TeamDynamix WorkManagement Integrations issues (Workaround Instructions in Message)

Major Resolved View vendor source →

TeamDynamix experienced a major incident on November 8, 2025 affecting AI Services and AI Services and 1 more component, lasting 9d 6h. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2025, 10:36 AM UTC
Resolved
Nov 17, 2025, 05:09 PM UTC
Duration
9d 6h
Detected by Pingoru
Nov 08, 2025, 10:36 AM UTC

Affected components

AI ServicesAI ServicesIntegrations (3rd Party)Integrations (3rd Party)

Update timeline

  1. identified Nov 08, 2025, 10:36 AM UTC

    We have identified an issue with the linkage between Work Management and iPaaS that could cause issues with the ChatBot loading on Client Portal and the error message "A fatal error was encountered. Message: The Customer ID must be a valid GUID format. Please verify the Customer ID from your TeamDynamix Automation Platform settings." on iPaaS flow runs. We are working on a permanent fix for this issue. We have found that resaving the Integration Settings at TDAdmin -> Organization Setttings -> TeamDynamix Automation Settings -> Integration Settings is a viable workaround to restore service immediately.

  2. identified Nov 08, 2025, 01:09 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 08, 2025, 01:37 PM UTC

    WORKAROUND: To resolve the issue, locate the Customer ID and Secret in the AI and Automations (iPaaS) environment by going to the Administration Menu > Service Accounts and opening the service account used for your TeamDynamix environment. Account ID maps to Customer ID, and Primary Secret maps to Client Secret. Copy those values into TDAdmin > Organization Settings > TeamDynamix Automation Settings -> Integration Settings and hit save.

  4. monitoring Nov 08, 2025, 03:26 PM UTC

    ACTION REQUIRED: As part of the 12.1 release, we performed a cutover to update all Microsoft Teams integrations. During this process, the update was inadvertently applied to all integration types, including: - Bomgar - Microsoft Teams - Slack - TeamDynamix iPaaS - Microsoft Intune This caused the settings for all integrations except Microsoft Teams to become corrupted. To restore full functionality, the settings for the following integrations will need to be re-enabled: - Bomgar: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=9244 - Slack: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=115017 - TeamDynamix iPaaS: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=115872 - Microsoft Intune: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=161834 We apologize for the inconvenience. If you have trouble re-enabling any of the integrations, please reach out to our support team for further assistance: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/ServiceDet?ID=2147

  5. monitoring Nov 11, 2025, 03:01 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 17, 2025, 05:09 PM UTC

    This was a notice of affected integrations rather than an ongoing incident.