TeamDynamix incident
Backend Services Offline While 12.1 Cutover Completes
TeamDynamix experienced a notice incident on November 8, 2025 affecting AI Services and AI Services and 1 more component, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
AI ServicesAI ServicesScheduled Event ProcessingScheduled Event Processing
Update timeline
- investigating Nov 08, 2025, 09:08 AM UTC
The 12.1 production upgrade is live for the majority of the system. We are still processing a cutover which impacts the following services: Item Alerts, KB Article Review Reminders, Project Health Updates, Report Delivery, RSS Feeds, Source Control Events, Ticket SLAs and Ticket Workflow Web Service Steps. We will continue to provide updates as the cutover progresses.
- resolved Nov 08, 2025, 01:09 PM UTC
The 12.1 cutover is complete and backend services are now running again.