TeamDynamix Outage History

This issue was confirmed resolved as of 1:07AM ET on 6/10/2026. The upstream network issue has been resolved, and additional monitoring has been put in place to better capture the issue in the future.

At this time the rollout of the hotfix for the ticket creation API issue has completed. The fix has successfully addressed the issues reported regarding custom attributes on tickets being populated. This incident will be considered resolved.

A fix for the issues surrounding client portal interactions with project content was released last night and confirmed as addressing the problems in full. This is resolved at this point.

As of 4:19 PM EST, webhooks are caught back up and processing as expected.

After monitoring to confirm, performance has returned to normal as of last night. The issue was caused by higher than normal traffic levels for client portal resources.

IMAP email monitors were not processing in the East US environment from 12:00-1:45 ET. This issue is now resolved and email monitors are processing as expected.

The U.S. tenant of iPaaS/CAI had a brief moment of UI unavailability, and flows responding with 502 bad gateway error codes between 12:37PM ET and 12:48PM ET. This issue is now resolved.

A high-memory usage scenario caused a brief period of slowness within the UI. We were able to isolate the instance and restart which resolved the UI slowness by 11am EST yesterday. We are currently evaluating options to prevent this behavior in the future.

We’ve deployed a fix to address unhandled errors when accessing tickets in Work Management. The issue was caused by a misconfiguration during a maintenance deployment and has now been fully resolved.

We have released a hotfix that resolved the bug that caused this issue.

Hotfixes have been implemented to address elevated response times caused by processing the backend data for dashboard widgets. We have observed performance returned to normal levels as of about 11:20 AM ET.

We have resolved the dashboard-related instances of response time elevation issues.

The 12.1 cutover is complete and backend services are now running again.

AWS services returned to normal for us by around 3:30 PM ET yesterday. This issue resolved as of that time.

Webhook backlogged event requests are fully caught up again in Sandbox.

The problem has been patched in Production and was confirmed to have resolved the issue.

A hotfix was deployed around or shortly after 11 PM ET which resolved the issue in both Sandbox and Production.

This appeared to have only impacted monitors still using IMAP type auth accounts. We successfully restarted an application that did not come back online as expected during the maintenance, which has resolved the issue.

TeamDynamix identified an issue loading up emails which led to a backlog of requests, causing slowness and errors in email monitoring. We are investigating additional safeguards to prevent this from happening in the future and will be implementing preventative measures accordingly.

On 5/14 from about 1:14pm – 1:23pm ET TeamDynamix experienced a brief, but isolated period of performance degradation. This degradation generally presented in slowness while interacting with client portal functions. The issue quickly resolved itself, and we are actively investigating potential expansion of infrastructure controls to prevent this from taking place again.

After monitoring things for a time we have confirmed this issue as resolved.