TeamDynamix incident

Investigating report of email monitor errors/not processing emails

Major Resolved View vendor source →

TeamDynamix experienced a major incident on June 28, 2025 affecting Email and Email, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 28, 2025, 08:36 PM UTC
Resolved
Jun 28, 2025, 09:18 PM UTC
Duration
41m
Detected by Pingoru
Jun 28, 2025, 08:36 PM UTC

Affected components

EmailEmail

Update timeline

  1. investigating Jun 28, 2025, 08:36 PM UTC

    We have received reports about, and are actively investigating, an issue with email monitors failing to process mail after this weekend's maintenance period.

  2. investigating Jun 28, 2025, 08:59 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 28, 2025, 09:18 PM UTC

    This appeared to have only impacted monitors still using IMAP type auth accounts. We successfully restarted an application that did not come back online as expected during the maintenance, which has resolved the issue.