Increased Latency During the Payment Journey

Update timeline

1. resolved Sep 01, 2026, 04:43 PM UTC

   Dear valued merchants and customers, We are currently experiencing increased latency in the payment journey across the UAE and KSA. Customers may experience significant delays after entering the OTP on the payment plan page and before completing the down payment. Our teams are actively investigating the issue and working to restore normal performance as quickly as possible. We apologise for the inconvenience and will provide further updates as they become available. Regards Tamara

2. resolved Sep 01, 2026, 04:59 PM UTC

   Dear customers and Merchants The app latency affecting the payment journey in the UAE and KSA has been resolved. Customers can now complete the journey from OTP verification through down payment without experiencing increased delays. App performance has returned to normal. We apologise for any inconvenience caused and appreciate your patience while we worked to resolve the issue.

3. resolved Sep 01, 2026, 05:00 PM UTC

   Milestone changed to Resolved.

4. resolved Sep 01, 2026, 05:01 PM UTC

   Milestone changed to Closed.