Checkout Disruption – Customers Unable to Complete Purchases

Update timeline

1. identified Nov 05, 2026, 12:51 PM UTC

   Dear Valued Merchants and Customers, We are currently experiencing a technical issue affecting the checkout process. Some customers are unable to proceed beyond the payment plan selection screen, preventing them from completing their purchases. Our technical teams are actively investigating the issue and working to restore normal service as quickly as possible. We sincerely apologise for the inconvenience and will provide further updates as more information becomes available. Thank you for your patience and understanding.

2. identified Nov 05, 2026, 12:58 PM UTC

   Dear Valued Merchants and Customers, We are pleased to confirm that the earlier technical issue affecting the checkout process has been successfully resolved. Customers can now proceed through payment plan selection and complete their purchases as normal. We sincerely apologise for the inconvenience caused and appreciate your patience and understanding. Thank you for your continued trust and support. Regards Tamara

3. resolved Nov 05, 2026, 01:00 PM UTC

   Milestone changed to Resolved.

4. resolved Nov 05, 2026, 02:04 PM UTC

   Milestone changed to Closed.