Tamara Outage History

Started Nov 02, 2026, 02:25 PM UTC· resolved Nov 02, 2026, 03:28 PM UTC

1. identified Nov 02, 2026, 03:22 PM UTC

   Dear valuable merchant and customer, We experienced a temporary SMS delivery disruption due to an STC network outage, affecting OTP and payment link messages. Status: Service is recovering and returning to normal. We’re monitoring closely. Apologies for the inconvenience.

2. resolved Nov 02, 2026, 03:28 PM UTC

   Milestone changed to Resolved.

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Started Oct 03, 2026, 01:12 PM UTC· resolved Oct 03, 2026, 04:44 PM UTC

1. resolved Oct 03, 2026, 01:28 PM UTC

   Dear valued merchants and customers, We are currently experiencing an issue that is preventing customers from completing downpaymet, which may affect customer experiencing. Our teams are investigating and working to restore service as quickly as possible. We will post an update as soon as we have more information. We apologise for the inconvenience and keep you posted Regards, Tamara

2. investigating Oct 03, 2026, 02:21 PM UTC

   Checkout has transitioned to Unavailable.

3. resolved Oct 03, 2026, 03:39 PM UTC

   Dear valued merchants and customers, Our investigation has confirmed that all customers requiring an OTP are experiencing delays, preventing them from logging in and completing their down payments. Customers who are already logged in can continue to complete their down payments. The issue is not yet fully resolved. Our engineering teams remain actively engaged and are making every effort to restore the service as quickly as possible. We apologise for the inconvenience and will continue to provide updates as we make progress. Best Regards Tamara

4. resolved Oct 03, 2026, 04:00 PM UTC

   Dear valued merchants and customers, Our checkout and down-payment services have fully recovered, and customers can now place orders and complete their down payments successfully. The remaining impact is to app login, where customers may continue to experience delays in receiving OTPs. In-store purchases may also remain affected, as customers are required to log in to complete their down payments. Our engineering teams are actively working to restore the login service as quickly as possible. We apologise for the inconvenience and will continue to provide updates. Best Regards Tamara

5. resolved Oct 03, 2026, 04:34 PM UTC

   Dear valued merchants and customers, The issue affecting OTP delivery and app login has been fully resolved. Customers can now log in, place online and in-store orders, and complete their down payments successfully. All services are operating normally, and no further impact has been observed. We will continue monitoring to ensure stability. We apologise for the inconvenience and appreciate your patience. Best Regards Tamara

6. resolved Oct 03, 2026, 04:44 PM UTC

   Milestone changed to Resolved.

7. resolved Oct 03, 2026, 04:44 PM UTC

   Milestone changed to Closed.

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Started Oct 01, 2026, 11:29 PM UTC· resolved Oct 02, 2026, 01:04 PM UTC

1. resolved Oct 02, 2026, 12:32 PM UTC

   Dear valued customers and merchants, We are currently experiencing an issue where some repayments or early-settlement payments may be successfully charged but not immediately reflected in the app. As a precaution, we have temporarily disabled early settlement while our team works to resolve the issue. If your payment has already been charged, please do not attempt to pay again. It will be processed and reflected shortly. Any confirmed duplicate charges will be automatically refunded. We apologise for the inconvenience and will continue to share updates as we make progress. Best Regards Tamara

2. resolved Oct 02, 2026, 01:04 PM UTC

   Dear Valued Customers and Merchants The issue affecting the visibility of repayments and early-settlement payments has been resolved. Payments are now being reflected correctly, and early settlement has been re-enabled. Our systems are operating normally, and no further impact has been observed. We apologise for the inconvenience and appreciate your patience. Best Regards Tamara

3. resolved Oct 02, 2026, 01:04 PM UTC

   Milestone changed to Resolved.

4. resolved Oct 02, 2026, 01:05 PM UTC

   Milestone changed to Closed.

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Started Sep 26, 2026, 11:29 AM UTC· resolved Sep 26, 2026, 12:27 PM UTC

1. monitoring Sep 26, 2026, 11:55 AM UTC

   Dear valued merchants and customers, We are currently facing a issue where Some customers may currently be unable to view the option to pay in 2, 3 or 4 instalments and may only be offered the Pay in Full option during checkout. We have identified the issue, and our teams are actively working to restore the affected payment-plan options as quickly as possible. We apologise for the inconvenience and will provide further updates as they become available. Regards Tamara

2. monitoring Sep 26, 2026, 12:27 PM UTC

   Dear valued merchants and customers, The issue affecting the availability of 2, 3 and 4-instalment payment plans has been resolved. Customers can now view and select the available instalment options during checkout as expected. Our teams will continue monitoring the service to ensure stability. We apologise for the inconvenience and appreciate your patience. Regards Tamara

3. resolved Sep 26, 2026, 12:27 PM UTC

   Milestone changed to Resolved.

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Started Sep 01, 2026, 04:38 PM UTC· resolved Sep 01, 2026, 05:00 PM UTC

1. resolved Sep 01, 2026, 04:43 PM UTC

   Dear valued merchants and customers, We are currently experiencing increased latency in the payment journey across the UAE and KSA. Customers may experience significant delays after entering the OTP on the payment plan page and before completing the down payment. Our teams are actively investigating the issue and working to restore normal performance as quickly as possible. We apologise for the inconvenience and will provide further updates as they become available. Regards Tamara

2. resolved Sep 01, 2026, 04:59 PM UTC

   Dear customers and Merchants The app latency affecting the payment journey in the UAE and KSA has been resolved. Customers can now complete the journey from OTP verification through down payment without experiencing increased delays. App performance has returned to normal. We apologise for any inconvenience caused and appreciate your patience while we worked to resolve the issue.

3. resolved Sep 01, 2026, 05:00 PM UTC

   Milestone changed to Resolved.

4. resolved Sep 01, 2026, 05:01 PM UTC

   Milestone changed to Closed.

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Started Aug 26, 2026, 09:22 AM UTC· resolved Aug 26, 2026, 09:53 AM UTC

No vendor updates were posted for this incident.

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Started Jul 29, 2026, 09:30 AM UTC· resolved Jul 29, 2026, 09:48 AM UTC

1. monitoring Jul 29, 2026, 09:44 AM UTC

   Dear Valued Merchants and Customers, We are currently investigating a service disruption affecting our KSA and UAE platforms. As a result of this issue, some customers may be unable to: Complete Down Payments Our engineering teams are actively troubleshooting the issue in a dedicated war room to restore services as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience. We will provide our next update as soon as more information becomes available. Regards Tamara

2. resolved Jul 29, 2026, 09:48 AM UTC

   Milestone changed to Resolved.

3. monitoring Jul 29, 2026, 09:49 AM UTC

   Dear Valued Merchants and Customers, The issue affecting Down Payments across KSA and UAE has now been resolved. Our engineering teams have implemented the necessary fixes, and all affected services have been restored. Customers should now be able to complete their transactions successfully. We sincerely apologize for the inconvenience caused and appreciate your patience while we worked to resolve the issue. Our teams will continue to closely monitor the platform to ensure service stability. If you continue to experience any issues, please contact our Support team. Thank you for your understanding. Regards Tamara

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Started Jul 16, 2026, 06:07 AM UTC· resolved Jul 16, 2026, 06:29 AM UTC

1. resolved Jul 16, 2026, 06:08 AM UTC

   Dear Valued Merchants and Customers, We are currently investigating a service disruption affecting our KSA and UAE platforms. As a result of this issue, some customers may be unable to: Complete Down Payments Complete Repayments Our engineering teams are actively troubleshooting the issue in a dedicated war room to restore services as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience. We will provide our next update as soon as more information becomes available. Regards Tamara

2. resolved Jul 16, 2026, 06:29 AM UTC

   Dear Valued Merchants and Customers, The issue affecting Down Payments and Repayments across KSA and UAE has now been resolved. Our engineering teams have implemented the necessary fixes, and all affected services have been restored. Customers should now be able to complete their transactions successfully. We sincerely apologize for the inconvenience caused and appreciate your patience while we worked to resolve the issue. Our teams will continue to closely monitor the platform to ensure service stability. If you continue to experience any issues, please contact our Support team. Thank you for your understanding. Regards Tamara

3. resolved Jul 16, 2026, 06:29 AM UTC

   Milestone changed to Resolved.

4. resolved Jul 16, 2026, 12:57 PM UTC

   Milestone changed to Closed.

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Started Jul 07, 2026, 01:54 PM UTC· resolved Jul 07, 2026, 03:00 PM UTC

1. monitoring Jul 07, 2026, 06:39 PM UTC

   Dear Valued Merchants and Customers, We would like to inform you that we experienced a service disruption affecting our webhook notifications. Incident Duration: Tuesday, July 7th, 2026 — from 4:54 PM to 6:00 PM (GMT+3) During this window, webhook notifications were not being delivered to merchants, which required some orders to be verified manually. All other Tamara services continued to operate normally. Our technical team identified the root cause and resolved the issue. Services have been fully restored since 6:00 PM (GMT+3) and all webhook notifications are being delivered as expected. We sincerely apologize for the inconvenience this may have caused and appreciate your patience and understanding. Warm regards, The Tamara Team

2. postmortem Jul 15, 2026, 12:42 PM UTC

   Milestone changed to Retrospective Started.

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Started Jun 15, 2026, 07:51 AM UTC· resolved Jun 15, 2026, 08:15 AM UTC

1. monitoring Jun 15, 2026, 08:12 AM UTC

   Dear Valued Merchants and Customers, We would like to inform you that today between 10:20 AM and 10:44 AM ( GMT+3) , we experienced a temporary technical issue specifically affecting our OTP (One-Time Password) delivery. During this timeframe, Tamara customers were unable to receive their OTPs. This prevented customers from logging into the system, which consequently prevented them from completing their checkout process. Our engineering and technical teams immediately engaged in a dedicated war room to investigate and resolve the root cause. We are pleased to report that the issue has been completely fixed, and all login and checkout systems have been fully restored and are operating normally. We sincerely apologize for any inconvenience or disruption this may have caused to your shopping experience and business operations. We deeply appreciate your patience. Best Regards, Tamara

2. resolved Jun 15, 2026, 08:15 AM UTC

   Milestone changed to Resolved.

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Started Jun 11, 2026, 01:06 PM UTC· resolved Jun 11, 2026, 01:09 PM UTC

1. monitoring Jun 11, 2026, 01:09 PM UTC

   Dear Valued Merchants and Customers, We would like to inform you that between 03:45 PM (GMT+3 )and 03:59 PM (GMT+3), we experienced an internal technical issue that impacted a subset of customers. During this period, affected customers may have experienced transactions becoming stuck in the payment processing stage or were unable to successfully complete their down payment and checkout process. Our teams promptly investigated the issue, identified the root cause, and implemented a resolution. Services have since been fully restored and are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Best Regards Tamara

2. resolved Jun 11, 2026, 01:09 PM UTC

   Milestone changed to Resolved.

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Started May 21, 2026, 11:21 AM UTC· resolved May 21, 2026, 11:42 AM UTC

1. resolved May 21, 2026, 12:02 PM UTC

   Dear valued merchants and customers, We would like to let you know that we experienced an outage from ( 14:21 and 14:42 ), GMT+3. During this time, customers were unable to make down payments, and the checkout was unavailable. Our technical team investigated the issue and has resolved it. We apologize for any inconvenience caused. Everything is now working as expected.

2. resolved May 21, 2026, 12:04 PM UTC

   Milestone changed to Resolved.

3. postmortem May 21, 2026, 12:26 PM UTC

   Milestone changed to Retrospective Started.

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Started May 21, 2026, 03:28 AM UTC· resolved May 21, 2026, 04:54 AM UTC

1. monitoring May 21, 2026, 04:07 AM UTC

   Dear Valued Merchants and Customers, We would like to inform you that we are currently experiencing an intermittent technical issue where some customers are unable to complete their ID verification. Unfortunately, this issue is preventing affected customers from making their down payments and successfully completing their checkout process. Our technical teams are actively engaged in a dedicated war room, working diligently to resolve this as quickly as possible. We sincerely apologize for the inconvenience and will provide another update as soon as the service is fully restored. BR, Tamara Team

2. resolved May 21, 2026, 04:54 AM UTC

   Milestone changed to Resolved.

3. monitoring May 21, 2026, 04:58 AM UTC

   Dear Valued Partners and Customers, We would like to let you know that the intermittent issue affecting ID verification and down payments has been fully resolved. Our technical teams have successfully restored all services, and your customers can now complete their checkout process smoothly and without any interruptions. We deeply apologize for the disruption this caused to your operations earlier today. Thank you for your continued trust and partnership. BR, Tamara Team

4. postmortem May 21, 2026, 05:15 AM UTC

   Milestone changed to Retrospective Started.

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Started Apr 09, 2026, 12:41 PM UTC· resolved Apr 10, 2026, 04:02 PM UTC

1. monitoring Apr 09, 2026, 12:57 PM UTC

   Dear Valued Merchants, We are currently experiencing an issue impacting our Sandbox environment. At this time, merchants may encounter errors when attempting to process payments and complete checkout testing. Please note that this issue is isolated to the Sandbox environment; Production transactions remain completely unaffected. Our engineering team is actively investigating the root cause and treating this as a high priority. We apologise for the disruption to your development and testing workflows. We will provide another update as soon as we have an ETA for a resolution. Regards Tamara Team

2. monitoring Apr 10, 2026, 10:29 AM UTC

   Milestone changed to Monitoring.

3. resolved Apr 10, 2026, 04:02 PM UTC

   Milestone changed to Resolved.

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Started Apr 03, 2026, 06:45 PM UTC· resolved Apr 03, 2026, 06:49 PM UTC

1. monitoring Apr 03, 2026, 06:48 PM UTC

   Dear Valued Customers and Merchants, Earlier today, we experienced a technical issue impacting down payments for customers in the UAE and KSA, which resulted in transaction failures during checkout. 🗓️ Date: 3rd April 2026 ⏰ Duration: 08:55 PM – 09:25 PM (GMT+3) 🔍 Issue Summary: The issue was identified to be related to an external provider which caused disruptions in processing down payment transactions. 🛠️ Resolution: The issue has now been successfully resolved in coordination with the external partner. All services are fully restored and operating normally. 🙏 We sincerely apologize for the inconvenience caused and appreciate your patience and understanding. ✅ We will continue to closely monitor the systems to ensure ongoing stability. Regards Tamara Team

2. resolved Apr 03, 2026, 06:49 PM UTC

   Milestone changed to Resolved.

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Started Apr 02, 2026, 07:58 AM UTC· resolved Apr 02, 2026, 09:08 AM UTC

1. monitoring Apr 02, 2026, 07:59 AM UTC

   Dear Valued Customers and Merchants, We regret to inform you that we are currently experiencing a technical issue impacting down payments for customers in the UAE and KSA, resulting in transaction failures during checkout. This issue has been identified to be related to an external vendor and our teams are actively working with them to resolve it as quickly as possible. We sincerely apologize for the inconvenience caused and appreciate your patience while we work to restore normal service. Further updates will be shared as soon as they become available. Thank you for your understanding.

2. resolved Apr 02, 2026, 09:08 AM UTC

   Milestone changed to Resolved.

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Started Apr 01, 2026, 04:53 PM UTC· resolved Apr 06, 2026, 07:00 AM UTC

1. monitoring Apr 01, 2026, 04:54 PM UTC

   Dear Valued Merchants, We would like to inform you that we are currently experiencing an issue due to an incident with our external cloud provider (AWS). 🔍 Impact: Settlement reports are currently inaccessible Tax invoices cannot be downloaded from the portal Please note that this issue is limited to data access only. There is no impact on settlements. 🛠️ Our team is actively working with the external partner to resolve the issue. At this time, we do not have an estimated time for resolution (ETA), but we will keep you informed with regular updates. 🙏 We sincerely apologize for the inconvenience and appreciate your patience and understanding. Regards, Tamara Team

2. resolved Apr 06, 2026, 07:00 AM UTC

   Milestone changed to Resolved.

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Started Apr 01, 2026, 05:30 AM UTC· resolved Apr 01, 2026, 11:13 AM UTC

1. monitoring Apr 01, 2026, 06:14 AM UTC

   Dear Valued Merchants, We would like to inform you that our sandbox environment is currently impacted due to a data center issue from our external provider (AWS). As a result, you may experience issues accessing the sandbox or performing any activities within it. Our teams are actively working on identifying an alternative solution and restoring services as quickly as possible. We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available. Thank you for your understanding.

2. resolved Apr 01, 2026, 11:13 AM UTC

   Milestone changed to Resolved.

3. monitoring Apr 01, 2026, 11:15 AM UTC

   Dear Valued Merchants, We are pleased to inform you that the issues affecting our sandbox environment have been fully resolved. Following the earlier data center disruption from our external provider (AWS), services have been successfully restored and are now operating normally. Regards Tamara

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Started Apr 01, 2026, 01:15 AM UTC· resolved Apr 01, 2026, 03:50 AM UTC

1. monitoring Apr 01, 2026, 02:36 AM UTC

   Dear Valued Customers and Merchants, We regret to inform you that we are currently experiencing a technical issue impacting down payments for customers in the UAE and KSA, resulting in transaction failures during checkout. This issue has been identified to be related to an external vendor (Cloudflare), and our teams are actively working with them to resolve it as quickly as possible. We sincerely apologize for the inconvenience caused and appreciate your patience while we work to restore normal service. Further updates will be shared as soon as they become available. Thank you for your understanding.

2. resolved Apr 01, 2026, 03:50 AM UTC

   Milestone changed to Resolved.

3. monitoring Apr 01, 2026, 03:51 AM UTC

   Dear Valued Merchants, We would like to let you know that the earlier issue impacting down payment processing has now been successfully resolved. Customers are now able to complete down payments without any issues. Please note that repayment services remained fully functional throughout the incident. We appreciate your patience and understanding while we worked to restore full service. If you have any further questions or notice any anomalies, please don’t hesitate to reach out to our support team. Best regards, Tamara Team

4. postmortem Apr 01, 2026, 07:07 AM UTC

   Milestone changed to Retrospective Started.

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Started Mar 25, 2026, 12:25 PM UTC· resolved Mar 25, 2026, 01:05 PM UTC

1. resolved Mar 25, 2026, 01:01 PM UTC

   Dear Valued Merchants & Customers, We are currently experiencing a technical issue that is preventing customers from completing down payments. Please note that repayments are functioning as expected. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We appreciate your patience and will provide further updates shortly. Regards Tamara

2. resolved Mar 25, 2026, 01:07 PM UTC

   Milestone changed to Resolved.

3. resolved Mar 25, 2026, 01:08 PM UTC

   Dear Valued Merchants, We would like to let you know that the earlier issue impacting down payment processing has now been successfully resolved. Customers are now able to complete down payments without any issues. Please note that repayment services remained fully functional throughout the incident. We appreciate your patience and understanding while we worked to restore full service. If you have any further questions or notice any anomalies, please don’t hesitate to reach out to our support team. Best regards, Tamara Team

4. postmortem Mar 25, 2026, 01:17 PM UTC

   Milestone changed to Retrospective Started.

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Started Mar 01, 2026, 08:26 PM UTC· resolved Mar 01, 2026, 10:30 PM UTC

1. resolved Mar 01, 2026, 09:23 PM UTC

   Partner Portal is not working and tech is checking.

2. resolved Mar 01, 2026, 11:01 PM UTC

   Milestone changed to Resolved.

3. resolved Mar 02, 2026, 04:28 AM UTC

   Dear Valued Merchants, Earlier today, we experienced an intermittent issue with the Partner Portal system between 12:30 AM and 2:30 AM (GMT+4). During this time, some merchants were unable to log in, create orders, or perform portal operations. The issue has now been fully identified and resolved, and all services are operating normally. We sincerely apologize for the inconvenience caused and appreciate your patience.

4. resolved Mar 02, 2026, 08:36 AM UTC

   Partner Portal has transitioned to Unavailable.

5. postmortem Mar 02, 2026, 09:35 AM UTC

   Milestone changed to Retrospective Started.

6. resolved Mar 24, 2026, 09:11 AM UTC

   Partner Portal has transitioned to Unavailable.

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Started Feb 26, 2026, 08:00 AM UTC· resolved Feb 26, 2026, 09:24 PM UTC

1. resolved Feb 26, 2026, 08:48 AM UTC

   Dear Valued Merchants and Partners We are currently experiencing an issue where orders are successfully processed but are taking additional time to reflect on the Merchant portal. Please note that this issue is affecting only a small number of merchants and orders. We are working closely with our technical teams to resolve this as quickly as possible. We sincerely apologize for any inconvenience this may cause and will keep you updated on the progress. Best Regards, Tamara.

2. resolved Feb 26, 2026, 03:23 PM UTC

   Dear Valued Merchants and Partners, Our team is actively working on implementing a fix for the issue causing delays in order reflection on the Merchant portal. While orders are being processed successfully, you may continue to experience a delay in synchronisation on the partner portal until the fix is fully deployed. Please rest assured that transactions are completing successfully, and you may proceed with handing over products to customers as usual. We apologise for the inconvenience and appreciate your patience. We will share further updates as progress continues. Best Regards, Tamara

3. resolved Feb 26, 2026, 09:24 PM UTC

   Milestone changed to Resolved.

4. postmortem Feb 27, 2026, 07:58 AM UTC

   Milestone changed to Retrospective Started.

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Started Jan 22, 2026, 06:04 PM UTC· resolved Jan 22, 2026, 07:53 PM UTC

1. resolved Jan 22, 2026, 06:07 PM UTC

   Dear Valued Merchants & Customers, We would like to inform you that we are currently experiencing an issue causing a longer-than-usual queue in sending order approval notifications to merchants. As a result, there may be a delay in merchants receiving notifications, which could temporarily prevent order authorization. Our teams are actively engaged in a war room and have identified the cause. A fix has been implemented, and we are closely monitoring the system as it processes the backlog. We appreciate your patience and will continue to provide updates as progress is made.

2. resolved Jan 22, 2026, 07:53 PM UTC

   Milestone changed to Resolved.

3. resolved Jan 22, 2026, 07:53 PM UTC

   Dear Valued Merchants and Customers, The issue causing delays in sending order approval notifications has now been fully resolved. Our teams identified the root cause related to queue processing delays and implemented a fix to restore normal notification flow. All pending notifications have been successfully processed, and merchants are now able to authorize orders as expected. We will continue to closely monitor the system to ensure stability. Thank you for your patience and understanding

4. resolved Jan 29, 2026, 10:32 AM UTC

   Milestone changed to Closed.

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