Is Tamara down?

Dear valued merchants and customers, We are currently experiencing an issue that is preventing customers from completing downpaymet, which may affect customer experiencing. Our teams are investigating and working to restore service as quickly as possible. We will post an update as soon as we have more information. We apologise for the inconvenience and keep you posted Regards, Tamara

Dear valued merchants and customers, Our investigation has confirmed that all customers requiring an OTP are experiencing delays, preventing them from logging in and completing their down payments. Customers who are already logged in can continue to complete their down payments. The issue is not yet fully resolved. Our engineering teams remain actively engaged and are making every effort to restore the service as quickly as possible. We apologise for the inconvenience and will continue to provide updates as we make progress. Best Regards Tamara

Dear valued merchants and customers, Our checkout and down-payment services have fully recovered, and customers can now place orders and complete their down payments successfully. The remaining impact is to app login, where customers may continue to experience delays in receiving OTPs. In-store purchases may also remain affected, as customers are required to log in to complete their down payments. Our engineering teams are actively working to restore the login service as quickly as possible. We apologise for the inconvenience and will continue to provide updates. Best Regards Tamara

Dear valued merchants and customers, The issue affecting OTP delivery and app login has been fully resolved. Customers can now log in, place online and in-store orders, and complete their down payments successfully. All services are operating normally, and no further impact has been observed. We will continue monitoring to ensure stability. We apologise for the inconvenience and appreciate your patience. Best Regards Tamara

Dear valued customers and merchants, We are currently experiencing an issue where some repayments or early-settlement payments may be successfully charged but not immediately reflected in the app. As a precaution, we have temporarily disabled early settlement while our team works to resolve the issue. If your payment has already been charged, please do not attempt to pay again. It will be processed and reflected shortly. Any confirmed duplicate charges will be automatically refunded. We apologise for the inconvenience and will continue to share updates as we make progress. Best Regards Tamara

Dear Valued Customers and Merchants The issue affecting the visibility of repayments and early-settlement payments has been resolved. Payments are now being reflected correctly, and early settlement has been re-enabled. Our systems are operating normally, and no further impact has been observed. We apologise for the inconvenience and appreciate your patience. Best Regards Tamara

Dear valued merchants and customers, We are currently facing a issue where Some customers may currently be unable to view the option to pay in 2, 3 or 4 instalments and may only be offered the Pay in Full option during checkout. We have identified the issue, and our teams are actively working to restore the affected payment-plan options as quickly as possible. We apologise for the inconvenience and will provide further updates as they become available. Regards Tamara

Dear valued merchants and customers, The issue affecting the availability of 2, 3 and 4-instalment payment plans has been resolved. Customers can now view and select the available instalment options during checkout as expected. Our teams will continue monitoring the service to ensure stability. We apologise for the inconvenience and appreciate your patience. Regards Tamara

Dear valued merchants and customers, We are currently experiencing increased latency in the payment journey across the UAE and KSA. Customers may experience significant delays after entering the OTP on the payment plan page and before completing the down payment. Our teams are actively investigating the issue and working to restore normal performance as quickly as possible. We apologise for the inconvenience and will provide further updates as they become available. Regards Tamara

Dear customers and Merchants The app latency affecting the payment journey in the UAE and KSA has been resolved. Customers can now complete the journey from OTP verification through down payment without experiencing increased delays. App performance has returned to normal. We apologise for any inconvenience caused and appreciate your patience while we worked to resolve the issue.