Tamara incident
Service Degradation - Merchant Services
Resolved after 4 days 14 hours, on April 1, 2026.
Dear Valued Merchants, We would like to inform you that we are currently experiencing an issue due to an incident with our external cloud provider (AWS). 🔍 Impact: Settlement reports are currently inaccessible Tax invoices cannot be downloaded from the portal Please note that this issue is limited to data access only. There is no impact on settlements. 🛠️ Our team is actively working with the external partner to resolve the issue. At this time, we do not have an estimated time for resolution (ETA), but we will keep you informed with regular updates. 🙏 We sincerely apologize for the inconvenience and appreciate your patience and understanding. Regards, Tamara Team
Update timeline
- monitoring Apr 01, 2026, 04:54 PM UTC
Dear Valued Merchants, We would like to inform you that we are currently experiencing an issue due to an incident with our external cloud provider (AWS). 🔍 Impact: Settlement reports are currently inaccessible Tax invoices cannot be downloaded from the portal Please note that this issue is limited to data access only. There is no impact on settlements. 🛠️ Our team is actively working with the external partner to resolve the issue. At this time, we do not have an estimated time for resolution (ETA), but we will keep you informed with regular updates. 🙏 We sincerely apologize for the inconvenience and appreciate your patience and understanding. Regards, Tamara Team
- resolved Apr 06, 2026, 07:00 AM UTC
Milestone changed to Resolved.
Your product runs on more than Tamara
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services