Tamara incident

Service Interruption for Partner Portal

Minor

Resolved after 2 hours 3 minutes, affecting Partner Portal, on March 1, 2026.

postmortem Mar 02, 2026, 09:35 AM UTC

Milestone changed to Retrospective Started.

Started
Mar 01, 2026, 08:26 PM UTC
Resolved
Mar 01, 2026, 10:30 PM UTC
Duration
2h 3m
Detected by Pingoru
Mar 01, 2026, 08:26 PM UTC

Affected components

Partner Portal

Update timeline

  1. resolved Mar 01, 2026, 09:23 PM UTC

    Partner Portal is not working and tech is checking.

  2. resolved Mar 01, 2026, 11:01 PM UTC

    Milestone changed to Resolved.

  3. resolved Mar 02, 2026, 04:28 AM UTC

    Dear Valued Merchants, Earlier today, we experienced an intermittent issue with the Partner Portal system between 12:30 AM and 2:30 AM (GMT+4). During this time, some merchants were unable to log in, create orders, or perform portal operations. The issue has now been fully identified and resolved, and all services are operating normally. We sincerely apologize for the inconvenience caused and appreciate your patience.

  4. resolved Mar 02, 2026, 08:36 AM UTC

    Partner Portal has transitioned to Unavailable.

  5. postmortem Mar 02, 2026, 09:35 AM UTC

    Milestone changed to Retrospective Started.

  6. resolved Mar 24, 2026, 09:11 AM UTC

    Partner Portal has transitioned to Unavailable.

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