Synthesia experienced a minor incident on January 14, 2025 affecting Video generation, lasting 2h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Video generation
Update timeline
- investigating Jan 14, 2025, 09:13 AM UTC
We're currently aware of performance issues impacting video generation and voice preview. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- monitoring Jan 14, 2025, 10:47 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 14, 2025, 11:24 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 14, 2025, 11:31 AM UTC
This issue impacting video generation and voice preview has now been resolved.