Synthesia experienced a minor incident on November 20, 2024 affecting Editor, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Editor
Update timeline
- identified Nov 20, 2024, 05:27 PM UTC
We're aware of an issue in which Google sign-in is unavailable currently. We have identified the cause of the issue, and are working to implement a fix. In the meantime, please contact us at [email protected] for further assistance with accessing your account.
- monitoring Nov 21, 2024, 05:16 PM UTC
A fix has been implemented and we are monitoring results. Google sign-in should now be available. However, if further issues persist signing in via Google, please contact us at [email protected] and we'll be happy to assist.
- resolved Nov 21, 2024, 05:41 PM UTC
This issue impacting Google sign-in has now been resolved.